Strategic Platform Support Analyst/Associate

Key Responsibilities

• Serve as a hands-on subject-matter expert for Yardi, EliseAI, and/or other assigned real-estate accounting platforms, including user support, workflows, reporting, data accuracy, and issue resolution.
• Own and prioritize platform-support requests; investigate problems, communicate with users, coordinate with vendors and internal teams, and deliver sustainable solutions.
• Support and improve real-estate systems used by Property Management, Accounting, Asset Management, Development, and Operations.
• Translate business needs into system configurations, workflow improvements, report specifications, test plans, and implementation plans.
• Cook up and maintain clear documentation, user guides, training materials, and knowledge resources.
• Identify recurring issues and opportunities to improve workflows, reporting, automation, and platform adoption.
• Help evaluate, implement, and scale approved AI and automation tools across business functions; create practical use cases, training, and guardrails for adoption.
• Use AI-enabled tools responsibly to improve support, documentation, research, reporting, analysis, and team productivity.
• Partner effectively with business users, platform owners, vendors, and technical teams.

Required Qualifications

• 3–5+ years of hands-on experience supporting, administering, configuring, or enhancing Yardi, EliseAI, and/or real-estate accounting systems in a real-estate environment.
• Strong platform-support, troubleshooting, root-cause analysis, testing, documentation, and stakeholder-communication skills.
• Working knowledge of real-estate operations, including property management, accounting, asset management, development, or related functions.
• Demonstrated proficiency with generative AI and AI-enabled tools, including practical workflow design, output validation, and responsible handling of confidential information.
• Strong Excel and reporting skills; SQL experience is preferred.
• Ability to communicate clearly with both technical and non-technical stakeholders.
• Bachelor’s degree in a relevant field or equivalent professional experience.