Strategic Platform Administrator II- APIM (IT Ops)

The work we do has an impact on millions of lives, and you can be a part of it. We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most. We are seeking an experienced and technically capable Platform Administrator II -APIM to join our IT Operations Strategic Platform Administration team with primary responsibility for Azure API Management (APIM). support. This role is responsible for onboarding APIs, administering and maintaining the platform, applying approved policies, and ensuring stable, secure, and reliable operations consistent with API governance standards. The ideal candidate has API development, integration, or gateway experience; works independently on moderately complex assignments; partners with delivery teams, architects, and stakeholders to implement platform improvements; and serves as a technical resource for junior administrators. This position is focused on the independent administration of API onboarding, platform operations, configuration, troubleshooting, governance, stakeholder support, and smaller initiatives Key Responsibilities: API Onboarding & Configuration Import and validate OpenAPI specificationsConfigure APIs, operations, products, and subscriptionsApply approved policy templates and fragmentsManage named values, backends, and certificates within established patternsValidate API changes before deployment and ensure configurations follow approved architectural patterns, governance rules, and security standards Platform Administration & Operations Administer and support Azure API Management across production and non-production environmentsMonitor API Management health, availability, performance, capacity, and operational trendsTroubleshoot API failures, policy errors, backend connectivity issues, failed deployments, and other moderately complex platform incidentsDeploy API revisions and releases while maintaining consistency across environmentsPerform routine platform maintenance and cleanup, including unused named values, stale subscriptions, and deprecated APIs Configuration, Integration & SDLC Execution Support the full SDLC, including requirements clarification, configuration, validation, QA, UAT, deployment, and post-release verificationWork with delivery teams to validate new API implementations and modifications within established patternsPartner with architects to evaluate platform features and capabilities as they become available, including identity, automation, and AI-related capabilitiesHelp mature APIM deployment, monitoring, documentation, and release practicesEnsure changes follow change management, release governance, documentation, and quality standards Security, Access & Compliance Implement authentication and authorization patterns defined by architectureAdminister subscriptions, keys, certificates, and other platform security configuration within established standardsRotate keys and certificates according to approved proceduresWork with Strategic Platform Architecture to Implement/Troubleshoot OAuth 2.0 and OpenID Connect flows, JWT validation, and certificate-based authenticationSupport compliance reviews, audit requests, access reviews, and API governance activities; identify control gaps and recommend remediation actions Performance, Monitoring & Optimization Use platform logs, analytics, dashboards, and monitoring tools to improve reliability and operational efficiencyAnalyze API performance, failures, policy behavior, and backend dependencies; recommend improvement opportunitiesSupport platform capacity planning and the consistent implementation of monitoring across environmentsPartner with senior administrators, architects, and delivery teams to improve platform stability and service restoration Stakeholder Collaboration & Process Improvement Partner with IT and business stakeholders to understand API requirements, pain points, and platform enhancement needsTranslate business and technical requirements into practical APIM administration and configuration solutionsRecommend opportunities to improve API onboarding, governance, automation, and operational supportSupport adoption of enterprise standards and consistent platform administration practices Leadership & Mentorship Serve as a technical resource for junior platform administrators and delivery teamsLead or support small-to-medium platform initiatives, enhancements, upgrades, and operational improvement effortsContribute to platform documentation, standards, knowledge transfer, cross-training, and team operating procedures Operational Support Provide on-call support, including after-hours and weekend coverage as requiredRespond to API outages, performance issues, policy misconfigurations, and backend connectivity issuesSupport incident response, service restoration, root cause follow-up, and business continuity activitiesAssist with developing, maintaining, and testing disaster recovery capabilities Technical Skills: Azure API Management (Primary) API onboarding and configuration using OpenAPI/Swagger specificationsConfiguration of APIs, operations, products, subscriptions, policies, fragments, named values, backends, and certificatesAPIM health, capacity, monitoring, revision, release, and environment administrationAPI security patterns including OAuth 2.0, OpenID Connect, JWT validation, keys, certificates, and certificate-based authenticationStrong understanding of REST APIs, HTTP fundamentals, and API governance concepts General Platform Administration (Enterprise Alignment) API testing tools such as Postman, Insomnia, SoapUI, or comparable toolsAzure services and cloud concepts, including Key Vault, Application Gateway, virtual networks, network security groups, and private endpointsIdentity and access management concepts, including SSO, OAuth, OpenID Connect, and certificate-based authenticationNetworking fundamentals, including DNS, routing, firewalls, and private connectivityMonitoring and observability tools such as Application Insights, Dynatrace, Splunk, or comparable toolsCI/CD concepts, YAML pipelines, Azure DevOps, GitHub Actions, and release governance practicesAbility to read code in one or more languages such as C#, Java, Python, or Node.js Qualifications Bachelor's degree in a technical field or equivalent experience3-5 years of general IT experience, with 2 or more years of experience in API development, integration engineering, API gateway administration, or a related platform role preferredExperience with API gateways such as Azure API Management, Kong, Apigee, MuleSoft, or comparable technologiesDemonstrated ability to translate business needs into practical technical solutionsStrong communication, analytical, troubleshooting, and organizational skillsAbility to work independently on moderately complex assignments and support multiple priorities Preferred Qualifications: AZ-900: Microsoft Azure FundamentalsAPI Academy PractitionerPostman Student ExpertAdditional certifications such as SC-900, Network+, AZ-104, or AZ-400Experience with cloud networking, identity systems, enterprise platform governance, or large-scale platform administration Employee Benefits: We aim to protect the wellbeing of our employees and their families with a broad benefits offering. In addition to offering comprehensive health, dental and vision insurance, we support emotional wellbeing through mental health benefits and an employee assistance program. Work/life balance is important and Protective offers a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). The financial health of our employees is just as important as physical and emotional health. Some of the financial wellbeing benefits include contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards. Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans. Accommodations for Applicants with a Disability: If you require an accommodation to complete the application and recruitment process due to a disability, please email eric.hess@protective.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process. Please note that the above email is solely for individuals with disabilities requesting an accommodation. General employment questions should not be sent through this process. We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing an inclusive workforce. Protective’s targeted compensation for this position is $77,000 - $94,820. Actual salaries may vary depending on factors, including but not limited to, job location, skills, and experience. The range listed is just one component of Protective’s total compensation package for employees. This position also offers additional incentive opportunities through an annual incentive based on individual and Company performance