Strategic Partnerships Operations Manager

About the role

The Strategic Partnerships Operations Manager will lead the operational strategy and execution for Tinder's Business Development group, focusing initially on the Events Program. This role oversees the operational infrastructure that enables scalable partner growth, ensuring efficient deal execution, operational excellence, and a high-quality event marketplace on the Tinder platform.

Responsibilities

• Own the end-to-end operational strategy for the Events program, designing scalable processes and operating models that improve efficiency and support business growth across existing and new markets.
• Manage the contract lifecycle for event host partnerships, including routing agreements for approval, coordinating payment processing, and maintaining accurate records.
• Proactively identify risks, influence renewal strategies, and drive operational improvements that strengthen long-term partnerships.
• Design and implement operational frameworks, governance models, and best practices that enable the Events program to scale efficiently while improving cross-functional alignment.
• Develop onboarding and quality control processes from the ground up, reviewing active and incoming event listings for brand alignment, content accuracy, scheduling changes, and compliance with Tinder's policies.
• Implement operational reporting and performance dashboards that provide actionable insights to leadership, influence business decisions, and drive continuous improvement across the Events program.
• Lead complex cross-functional initiatives to solve operational challenges, evaluate business tradeoffs, and implement scalable solutions that support organizational priorities.
• Support the broader BD and product team with ad hoc research, partner communications, and administrative workflows as needed.

Requirements

• 6-8+ years of experience in business operations, partnerships, program management, strategy & operations, or a related field.
• Proven experience leading cross-functional initiatives and driving operational improvements in a fast-paced, evolving environment.
• Strong analytical and problem-solving skills, with experience using CRM platforms (Airtable, Salesforce, HubSpot, or similar), spreadsheets, and reporting tools to inform business decisions.
• Exceptional communication and stakeholder management skills, with the ability to influence partners across Business Development, Product, Legal, Finance, and senior leadership.
• Experience designing and implementing scalable operational processes, managing partner or vendor relationships, and driving initiatives from strategy through execution.
• Ability to operate independently, prioritize competing initiatives, and make sound decisions in ambiguous or rapidly changing environments.

Qualifications

• Experience in the events, entertainment, hospitality, or consumer marketplace industries.
• Familiarity with contract management or payment processing tools (e.g., DocuSign, Coupa, or similar).
• Experience supporting a multi-market or high-volume partner portfolio.