Strategic Partner Manager, Enterprise Payments Partnerships

About the role

We’re dedicated to empowering the transformation of how people interact with their finances by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions rely on to live a healthier financial life, working with thousands of companies like Venmo, SoFi, several Fortune 500 firms, and many of the largest banks. Our network covers 12,000 financial institutions across the US, Canada, UK, and Europe.

On the Enterprise Partnerships team, you’ll lead the acquisition of new partners and play a key role in expanding a fast-growing, strategically important part of the business. As the primary point of contact for enterprise partners—with a focus on payment partners leveraging Plaid for Pay-by-Bank, account funding, and KYC—you’ll own the full partner lifecycle: from technical integration and “first customer live” milestones to scaling volumes and driving product expansion.

You thrive in ambiguity, equally comfortable diving into technical API specifications with engineers as you are negotiating commercial terms with C-suite executives. You’ll act as the internal quarterback, driving cross-functional work streams across Product, Legal, Engineering, and Marketing to align internal resources with partner needs.

Responsibilities

• Partner management: Own all aspects of the partner relationship, including business strategy, product adoption, and long-term growth. Lead the internal/external relationship and act as the partner’s primary advocate within Plaid.
• Commercial growth and upselling: Drive significant ARR growth by elevating partnerships through key milestones—from integration to scale—and identifying opportunities to sell into additional use cases.
• Cross-functional orchestration: Lead complex projects by aligning internal teams (Product, Compliance, Legal, Engineering) behind partner initiatives. Influence the product roadmap by distilling partner feedback into actionable scaling needs.
• Strategic Planning: Build and execute long-term strategic plans (9–12 months out) for a portfolio of accounts, balancing day-to-day operational execution with proactive strategic growth.

Qualifications

• 4+ years of account management experience in a dynamic high-growth environment, and 7+ years of overall work experience.
• Proven ability to develop and grow large partner relationships (>$5M++ ARR).
• Strong communicator and internal relationship builder, able to collaborate cross-functionally (e.g., with Product and technical teams) on complex topics.
• A strong business generalist with a strategic mindset to build a holistic partner program in addition to individual partner relationships.
• Enterprise, regulated industry, and previous B2B technology experience are strong pluses.

Benefits

• Comprehensive benefit plan, including medical, dental, vision, and 401(k).
• Additional compensation in the form of equity and/or commission, dependent on the position offered.

Pay

Compensation range: $202,800 – $266,400. Pay is based on factors such as scope and responsibilities of the position, candidate’s work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.