Strategic Outreach Agent (Remote)

At Direct Meds, we prioritize care, trust, and solutions that focus on the individual. Headquartered in Salt Lake City, Utah, we are a fast-growing national team passionate about transforming the way people access the care they need.

About the role

The Strategic Outreach Agent serves as a versatile communication specialist tasked with driving vital Customer Experience goals through dedicated phone, SMS, and email outreach. In this capacity, you will fuse superior service with a consultative approach to inform, connect with, and support patients, ensuring a high-touch, concierge-level experience. As an integral part of the CX Branch, you will undergo extensive cross-training to facilitate various team objectives, pilot programs, and strategic tasks as our organizational requirements change.

We are seeking a candidate who thrives on interpersonal connection. The successful applicant will be a vibrant, charismatic communicator who instinctively fosters relationships and produces encouraging outcomes. Those with a background or personal interest in medical care, physical wellness, nutritional health, or aesthetic treatments—along with a drive to assist others in reaching their potential—are highly encouraged to join us.

This represents a pivotal moment for DirectMeds as our Customer Experience division scales rapidly, introducing vanguard programs that transform how we interact with patients. In this role, you will interface with diverse business units, benefit from ongoing professional development, collaborate with visionary leadership, and access significant paths for internal advancement while making a genuine impact on patient health.

Responsibilities

• Manage proactive patient communication across multiple digital and voice channels.
• Facilitate specialized initiatives such as DM Max, Nuvella, reputation management, and revenue cycle support.
• Cultivate trust and provide expert education while maintaining a premium service standard.
• Ensure precise administrative logging of all contact points and necessary follow-up tasks.
• Adopt a flexible, cross-functional role within the broader CX department.
• Engage in professional mentorship, skill-building, and operational refinement efforts.

Requirements

• Proven history in service-oriented roles; outbound or sales experience is a distinct advantage.
• Background in clinical care, lifestyle coaching, dietetics, fitness, or similar patient-centric fields is preferred.
• Bilingual proficiency in English and Spanish is a significant asset.
• Superior interpersonal skills, executive presence, and the ability to pivot in a fast-paced environment.
• Optimistic outlook, strong emotional awareness, and a sincere commitment to patient success.

Pay

$23–$26 per hour. The hourly pay range listed above represents a good-faith estimate of the minimum and maximum target for this position. Actual compensation offered may vary depending on the candidate's geographic location, job-related skills, experience, and education.

Schedule

This is a full-time commitment (40 hours/week) requiring availability for occasional Saturday shifts as operational needs dictate. Candidates should demonstrate readiness to provide adaptable coverage during peak periods and major project rollouts.

Benefits

• Competitive compensation
• Health, Dental, and Vision benefits
• Fully Remote Position
• Paid time off and company holidays
• Opportunities for career growth within a rapidly scaling company
• Exposure to cutting-edge therapies in wellness and longevity
• Opportunity to directly impact patient experience, employee development, and operational excellence