Outreach Agent - EMR Remote

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem—including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health.

About the role

By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare. The Call Center Outreach Agent will be responsible for making primarily outbound calls to medical provider offices to obtain medical charts on behalf of clients. This role requires adherence to HIPAA guidelines and company policies, ensuring effective communication and issue resolution while meeting key performance targets.

Responsibilities

• Handle outbound calls professionally and efficiently
• Provide strong customer service
• Handle and resolve scheduling issues with Provider Office while on the call
• Log all call transactions into the designated computer software system(s)
• Assess and escalate calls as needed
• Meet company-set performance goals (KPIs)
• Use call scripts to encourage medical providers to send in charts via different retrieval methods, including onsite technician, fax, mail, provider portal, etc.
• Respond to questions or concerns from provider offices
• Adhere to the Company's Code of Conduct and policies and maintain HIPAA compliance
• Assist with additional work duties or responsibilities as evident or required

Requirements

• High school diploma or GED is required
• 2-3 years Contact Center experience, outbound call and/or sales call experience required
• 1-2 years of customer service experience required
• 1+ year experience working in a remote capacity required
• Exceptional accuracy and attention to detail
• Strong verbal and written communication skills in English
• Telephone skills including the ability to speak clearly with a pleasant and professional tone
• Able to interpret and communicate information accurately
• Possess good judgment, patience, and diplomacy
• Ability to work in fast-paced, results-based environment
• Moderate computer skills including Windows-based applications (Word, PowerPoint, Excel, and Outlook) and the ability to perform other basic computer functions
• Consistent and reliable attendance

Pay

Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role.

Additional Information

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.

This job is not eligible for employment sponsorship.