Outreach Agent - Remote

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem—including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health.

About the role

As a Call Center Outreach Agent, you will make primarily outbound calls to medical provider offices to obtain medical charts on behalf of clients. This role requires adherence to HIPAA guidelines and company policies, ensuring effective communication and issue resolution while meeting key performance targets.

Responsibilities

• Handle outbound calls professionally and efficiently
• Provide strong customer service and resolve scheduling issues with provider offices during calls
• Log all call transactions into designated computer software system(s)
• Assess and escalate calls as needed
• Meet company-set performance goals (KPIs)
• Work as a team player and adapt to change
• Use call scripts to encourage medical providers to send charts via retrieval methods such as onsite technician, fax, mail, or provider portal
• Respond to questions or concerns from provider offices
• Adhere to the Company’s Code of Conduct and policies while maintaining HIPAA compliance
• Assist with additional duties or responsibilities as required

Requirements

• High school diploma or GED
• 2-3 years of contact center experience, including outbound and/or sales call experience
• 1-2 years of customer service experience
• 1+ year of experience working in a remote capacity
• Exceptional accuracy and attention to detail
• Strong verbal and written communication skills in English
• Professional telephone skills, including clear and pleasant tone
• Ability to interpret and communicate information accurately
• Good judgment, patience, and diplomacy
• Ability to work in a fast-paced, results-based environment
• Moderate computer skills, including proficiency in Windows-based applications (Word, PowerPoint, Excel, Outlook) and basic computer functions
• Consistent and reliable attendance

Pay

The estimated base pay range per hour for this role is $15—$17.12 USD.

Additional Information

To ensure the safety of patients and staff, many clients require post-offer health screenings and proof and/or completion of vaccinations such as the flu shot, Tdap, COVID-19, etc. Exemption requests will be reviewed by Datavant Human Resources on a case-by-case basis, with potential exemptions available based on disability, medical contraindications, pregnancy or pregnancy-related conditions, and/or religion, depending on state regulations.

This job is not eligible for employment sponsorship.