Strategic Operations Program Manager

About the role

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career. Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

Responsibilities

• Serve as a strategic thought partner who helps translate strategy into execution by coordinating people, processes, systems, and stakeholders to improve student and organizational outcomes.
• Lead a portfolio of programs, projects, and initiatives connected by a shared organizational goal or area of impact.
• Facilitate organizational change, support process improvement efforts, coordinate cross‑functional initiatives, maintain portfolio visibility, and help stakeholders implement and sustain strategic objectives.
• Align products with strategic objectives, optimize resource allocation, and drive successful execution to achieve desired outcomes.
• Provide strategic perspective to stakeholders whose needs extend beyond their area of responsibility, ensuring initiatives serve WGU and the School of Education with a focus on continuous improvement of the student journey.
• Measure success through effective delivery of programs, projects, and initiatives that support strategic priorities, improve operational effectiveness, enhance the student experience, and deliver measurable outcomes for WSE and