Strategic Operations Manager (Onsite)

About the role

Redwood Logistics is recognized by Gartner in their Modern 4PL Market Guide and operates as a key player in the mid-market segment of the freight tech industry. The Strategic Operations Manager within Managed Service supports transportation execution, resolves operational challenges, coordinates with carriers and 3PL partners, and ensures the reliable flow of materials into manufacturing production operations.

Responsibilities

• Lead end-to-end transportation execution across manufacturing sites and network flows
• Maintain real-time visibility into inbound materials, shipment status, and production priorities
• Proactively identify risks (delays, capacity constraints, service failures) and drive swift resolution
• Own and manage escalations, coordinating across carriers, suppliers, and internal teams
• Partner closely with material planners, warehouse teams, and customer stakeholders to align execution with production needs
• Deliver timely updates, insights, and recommendations to ensure continuity of operations
• Align transportation strategies with evolving operational and production requirements
• Drive performance against KPIs across service, cost, and execution metrics
• Foster accountability and execution discipline across all stakeholders
• Identify and implement continuous improvement opportunities to enhance processes and outcomes
• Represent Redwood onsite as a trusted, responsive, and solutions-oriented partner
• Participate in business reviews, training sessions, and onsite meetings as a key transportation leader
• Provide after-hours support when needed to ensure uninterrupted customer operations

Requirements

• High School diploma required; Bachelor’s degree preferred
• 4+ years of experience in transportation, logistics, or supply chain operations
• Strong understanding of transportation modes (LTL, TL, etc.)
• Hands-on experience with load planning, shipment tracking, and issue resolution
• Customer-facing experience in a professional setting
• Exposure to TMS, ERP, or similar operational systems
• Demonstrated critical thinking and problem-solving abilities
• Ability to travel up to 10% for customer and team engagements
• High integrity and professionalism
• Strong analytical and problem-solving capabilities with a solutions-oriented mindset
• Ability to thrive in fast-paced, high-pressure environments with competing priorities
• Excellent communication and relationship-building skills across diverse stakeholders
• Exceptional organizational and time-management abilities
• Proven ability to prioritize, multitask, and execute with precision
• Adaptability in dynamic operational environments
• High degree of ownership, accountability, and follow-through
• Proficiency in data analysis and generating actionable insights (Excel required)
• Working knowledge of ERP systems to support operational execution

Skills

• Zendesk
• Harvest
• Confluence
• MercuryGate TMS (including Edge and Mojo)
• Microsoft Office Suite (Excel, Word, PowerPoint)
• Tableau

Benefits

• Access to experts and resources for your Learning & Development journey
• Opportunity for internal mobility
• Employee referral bonus program
• Employee Resource Groups (ERGs)
• Annual fundraising and volunteer events to give back to communities
• Paid time off, floating holidays, time off to volunteer and rollover
• Paid parental leave
• Medical, dental, vision and 401k plans (with match)
• Flexible spending account, mass transit and dependent care plans available
• Health savings account, with a annual company contribution for plan participants
• Short-term and long-term disability; life insurance policies subsidized by company
• Additional benefits including pet insurance, accident care, access to legal advice and more

Pay

Salary Range: $70,000 - $75,000

Schedule

This position is full-time and onsite Monday through Friday from 8:00 AM to 5:00 PM EST with an hour break, but flexibility is available based on coverage.