Senior Operations Manager (Onsite)

About the role

Pratt and Whitney ACT, a business unit within the Hot Section Module Center (HSMC), is seeking a highly talented and motivated Operations manager to lead the Operations team and maintain high levels of employee engagement across the organization. The selected candidate will provide leadership and direction with an emphasis on team building, communicate effectively, and demonstrate strong strategic leadership and business acumen. The role requires forward-thinking to ensure the business remains customer-focused and meets the demands of a challenging manufacturing environment.

Responsibilities

• Manage 10 salary supervisors and approximately 170 hourly production workers across multiple shifts.
• Develop manufacturing processes, procedures, and training to achieve operational performance targets.
• Ensure successful production, scheduling, and quality performance of skilled manufacturing operations, particularly thermal barrier coatings.
• Plan and allocate resources, materials, and equipment scheduling for maximum utilization of production facility and personnel.
• Establish efficient machinery layout and operational sequences to optimize workflow.
• Account for budget, staffing, business, and operational results with a customer-focused approach to achieve on-time delivery and highest quality while fully supporting EH&S policies.
• Ensure proper training for all production personnel and actively promote an ethics-based business culture.
• Contribute as part of the site leadership team to support growth and guide the overall business direction.
• Lead daily use of CORE as the operating system to deliver benefits to customers and employees.
• Foster open communication and support RTX compliance.
• Delegate effectively to develop personnel and balance workload.
• Establish performance standards and provide constant feedback to subordinates.
• Coach employees to improve performance as needed.
• Communicate effectively with personnel and customers to ensure satisfaction.
• Establish work schedules considering customer requirements, resource availability, and priorities.
• Travel up to 10% as required.

Requirements

• Bachelor’s degree and a minimum of 10 years of experience in a manufacturing environment, OR an advanced degree and a minimum of 7 years of prior relevant experience.
• Minimum of 8 years of prior leadership experience.
• Understanding of Lean Manufacturing principles, including Kaizen events or continuous improvement programs such as Value Stream Mapping, 5S, Continuous Flow Manufacturing, Set-up Reduction, Total Productive Maintenance, and Mistake Proofing.
• Excellent analytical, problem-solving, and project management skills.

Preferred Qualifications

• Advanced degree in business or engineering.
• Previous experience as an Operations Manager/leader.
• Experience in advanced coating technologies and processes.
• Highly skilled communicator with the ability to maintain productive relationships in difficult situations.
• Proficiency in MS Office.

Pay

The salary range for this role is $132,400 – $251,600 USD. The range is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including role responsibilities, candidate experience, location, education, and key skills.