Strategic Operations Manager, Office of the CMO

About the role

The Strategic Operations Manager serves as a trusted partner within the Office of the CMO, helping drive strategic initiatives, executive engagement, client relationships, and business growth opportunities. This role acts as an extension of the CMO, ensuring that strategic priorities, key partnerships, enterprise opportunities, and organizational commitments are effectively coordinated and executed.

Key Responsibilities

• Strategic Business & Growth Support
  • Partner with the CMO to identify, evaluate, and advance strategic growth opportunities with health systems, provider organizations, payers, and industry partners.
  • Support business development efforts by coordinating executive-level meetings, follow-up activities, and relationship management with prospective and existing clients.
  • Aid in developing executive presentations, proposals, business cases, and strategic materials for enterprise opportunities.
  • Track and manage pipeline activities, strategic partnerships, and key growth initiatives sponsored by the Office of the CMO.
  • Conduct market, competitive, and industry research to inform business strategy and executive decision-making.
  • Identify opportunities to expand client relationships, improve customer engagement, and support retention and growth efforts.
  • Collaborate with Sales, Account Management, Service Delivery, and Operations teams to ensure alignment on strategic client priorities.
• Executive & Client Engagement
  • Coordinate priority initiatives and activities, including executive meetings, conferences, speaking engagements, and industry events across the Office of the CMO.
  • Support continuity and follow-through with key client, partner, and stakeholder relationships.
  • Represent the Office of the CMO in select client, partner, and industry interactions.
  • Track commitments, priorities, and action items across multiple strategic workstreams.
  • Prepare executive briefings, board materials, presentations, and meeting summaries.
  • Develop and maintain dashboards, trackers, and reporting mechanisms for strategic initiatives and business development activities.

Requirements

• Demonstrated success in supporting C-suite executives or senior leaders within healthcare, health technology, consulting, government, public health, or related fields, with experience supporting executive leaders and complex stakeholder environments.
• Exceptional organizational, project management, and follow-through skills.
• Strong business acumen with the ability to understand growth strategies, client needs, operational challenges, and market dynamics.
• Strong analytical and problem-solving capabilities with the ability to synthesize information into executive-level recommendations.
• Excellent written, verbal, presentation, and interpersonal communication skills.
• Ability to manage multiple priorities in a fast-paced, high-growth environment.
• Comfortable interacting with C-suite executives, physicians, healthcare leaders, investors, and strategic partners.
• Experience preparing executive presentations, business cases, and strategic recommendations.

Preferred requirements

• Familiarity with healthcare delivery, population health, digital health, or value-based care.
• Experience managing complex stakeholder relationships and partnerships.
• Demonstrated ability to balance exceptional attention to detail and execution with an ability to see the big picture and advance long-term organizational goals.
• Entrepreneurial DNA: A 'builder' mentality with the ability to operate effectively with KPIs and achieve outcomes in high-ambiguity environments where processes may not be fully developed and context may evolve rapidly.

Work style & logistics

We are a fast-growing, early-stage company with a bold mission and significant work ahead; every employee at Jaan Health must embody growth company DNA. This means you have proven success in a high-performing environment: high velocity, strong ownership, comfort with ambiguity, resilience, and a true growth mindset. You are both a playbook builder and executor, able to design scalable approaches for today while anticipating what the business will need tomorrow, and then follow through to deliver results.

About Jaan Health/Phamily

Jaan Health is a leading AI-based care management company serving healthcare providers. For nearly a decade, the company has leveraged its easy-to-use, proprietary technology to enable health systems, medical groups, and ACOs to deliver high-quality, high-ROI proactive care to hundreds of thousands of previously underserved patients. Phamily, the company's core technology platform, has transformed chronic disease management with clinically tested AI and easy-to-use technology that enables physicians and care teams to offer high-touch, individualized patient care that has been proven to reduce investment in extra labor and the overall cost of care. Phamily helps ensure healthcare providers are compensated fairly for providing high-quality care between office visits, while improving the lives of patients with chronic diseases.