Strategic Operations Associate - Washington, D.C.

Basic Function

Supports daily operations within their respective area with a specific focus on account coverage and supporting new business opportunities within OnSite, including new account implementations.

Responsibilities

• Provides account coverage to ensure uninterrupted customer service.
• Coincides with Field Operations Regional Managers, Supervisors, and Strategic Operations leadership for operations, planning, and administration.
• Provides Field Operations Leadership with information pertaining to performance of OnSite Specialists and Team Leads at accounts.
• Might be accountable for assessing and reporting new hire competency.
• Supports projects and continuous improvement initiatives within the Strategic Operations Team.
• Supports execution of Scope of Work Analysis.
• Supports the implementation of new customer accounts.
• Ensures effective surgical care to patients as related to Stryker Endoscopy equipment.
• Responsible for troubleshooting and maintaining Stryker Endoscopy equipment.
• Effectively builds and maintains relationships and trust in both new and existing accounts.
• Interacts with surgeons, patients, OR personnel, Central Processing, Sales Reps, O.R. Management, Implementation Project Manager(s), Hospital Administration, and other Stryker employees and partners.
• Adheres to all policies and procedures put forth in the sales code of conduct and Stryker Endoscopy Employee Handbook.
• Communicates injuries, reportable occurrences, and performance related feedback.

Mental Requirements

• Effectively and efficiently work in high stress and conflict situations.
• Able to simultaneously address multiple complex problems.
• Work as an integral part of a team.
• Able to interact appropriately with a variety of individuals including customers and internal partners.
• Able to analyze and resolve non-routine product issues using independent judgment.

Physical Requirements

• Medium work: Exerting up to 60 pounds of force occasionally, and/or up to 20 pounds of force constantly to move objects.
• Near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.
• Able to effectively use computer programs (e.g. Word, Excel, Outlook and Power Point).
• Able to communicate telephonically.
• Able to use common office equipment (e.g. calculator, PC, fax machine, etc.).

Skills/Experience Required

• OnSite Operations background preferred.
• Basic knowledge of Stryker Endoscopy products and programs.
• Excellent Leadership, Organization, and Analytical skills.
• Excellent interpersonal and communication skills.
• Demonstrates professional work ethic and attitude at all times.
• Respects patient confidentiality.

Education/Training Required

• Bachelor’s degree (B.S. or B.A.) in a related field preferred.

Pay Ranges

US15: $74,100 - $108,600 USD Annual

Benefits

• Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.
• Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.

Additional Information

Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.