Operations Associate
Stone Arch Advisory Group · St Cloud, MN · 4 mo ago
HybridCustomer ServiceFull-time
Responsibilities
- Aid clients with service on existing insurance and investment account maintenance
- Complete new life insurance applications, schedule paramedical exams, and manage insurance underwriting and policy delivery processes
- Initiate onboarding of new investment accounts and fund them
- Assist with asset movement including deposits, withdrawals, journals, transfers, rollovers, and Roth conversions
- Monitor compliance requirements and complete compliance tasks
- Manage cash monitoring for distribution accounts
- Coordinate accounts consolidation including transfers, rollovers, and brokerage account trading
- Maintain investment account funding and logistics
- Scan and maintain compliant client files in the E-file system
- Document client conversations in case notes and maintain CRM as needed
- Stay updated on technology changes by attending webinars or classes
- Maintain personal CE credits and certification, ensuring licenses are up to date
- Sustain a positive, enthusiastic, and professional office atmosphere
- Maintain autonomy, urgency, and take initiative
- Participate and contribute in team/firmwide meetings
Qualifications
- AAS or BA/BS in relevant field
- Minnesota State Life, Accident & Health license or ability to obtain within 3 months
- Series 6 (or Series 7) and 63 (or ability to obtain within 3-6 months)
- 2+ years’ experience in the financial services industry, or 1+ years of Northwestern Mutual experience
Required Skills
- Entrepreneurial builder, collaborative colleague, and practical problem-solver
- Exceptional organizational skills and attention to detail
- Excellent oral and written communication skills
- High degree of initiative, autonomy, and urgency
- Ability to work in a fast-paced environment
- Proficient in MS Office/CRM (Excel, Word, PowerPoint)
- Professional and polished demeanor
- Demonstrated ability to maintain effective working relationships
Preferred Skills
- Strong critical thinking
- Excellent time management
- Great communication
- Team player attitude