Operations Associate

About the role

Arch is hiring an Operations Specialist to join their team. You'll take ownership of detail-intensive, high-trust workflows that support day-to-day operations, working closely with senior members of the team.

Responsibilities

• Support core operational workflows in accordance with internal policies and procedures, including client onboarding, collateral withdrawals, verifications, and loan payments
• Review, process, and track time-sensitive requests, and work with engineering to automate these processes
• Maintain accurate records and support reconciliation across internal systems
• Conduct and lead client verification processes for new and existing clients in line with Arch’s security procedures and onboarding process
• Aid in preparing recurring internal and external reports
• Support cross-functional projects and administrative tasks as they arise

Requirements

• 0–2 years of professional experience; recent graduates are welcome and encouraged to apply
• Exceptional attention to detail and a strong sense of ownership over your work
• High level of personal integrity, reliability, and communication skills
• Strong proficiency in Excel or Google Sheets
• Comfort learning and working across a variety of internal software and communication tools
• Ability to learn quickly and manage key workflows with minimal supervision
• Must be based in New York, NY; this role is on-site

What We're Looking For

• Prior exposure to crypto or fintech, even through coursework, internships, or personal interest
• Comfort working with structured data and reporting tools