Strategic Operations Associate - Washington, D.C.

Related content

Why join Stryker?
Discover Stryker's award-winning culture. We are proud to offer you 12 paid holidays annually. For an overview of our benefits and time off, please follow this link to learn more: US Stryker employee benefits

Basic Function

Support daily operations within their respective area with a specific focus on account coverage and supporting new business opportunities within OnSite, including new account implementations.

Responsibilities

• Provides account coverage to ensure uninterrupted customer service.
• Covers operations, planning, and administration for Field Operations Regional Managers, Supervisors, and Strategic Operations leadership.
• Communicates performance of OnSite Specialists and Team Leads at accounts.
• Affords strategic support for projects and continuous improvement initiatives within the Strategic Operations Team.
• Supports execution of Scope of Work Analysis.
• Serves as a point of contact for new customer accounts.
• Maintains effective surgical care to patients as related to Stryker Endoscopy equipment.
• Resolves troubleshooting and maintenance issues with Stryker Endoscopy equipment.
• Builds and maintains relationships and trust in both new and existing accounts.
• Interacts with surgeons, patients, OR personnel, Central Processing, Sales Reps, O.R. Management, Implementation Project Manager(s), Hospital Administration, and other Stryker employees and partners.
• Adheres to all policies and procedures put forth in the sales code of conduct and Stryker Endoscopy Employee Handbook.
• Communicates injuries, reportable occurrences, and performance related feedback.

Physical requirements

• Medium work: Exerting up to 60 pounds of force occasionally, and/or up to 20 pounds of force constantly to move objects.
• Corrected near visual acuity, color vision, mobility, bending, standing, stooping, and finger dexterity.
• Ability to effectively use computer programs (e.g. Word, Excel, Outlook and Power Point).
• Ability to communicate telephonically.
• Ability to use common office equipment (e.g. calculator, PC, fax machine, etc.).

Mental requirements

• Effectively and efficiently work in high stress and conflict situations.
• Ability to simultaneously address multiple complex problems.
• Work as an integral part of a team.
• Ability to interact appropriately with a variety of individuals including customers and internal partners.
• Ability to analyze and resolve non-routine product issues using independent judgment.

Skills/Experience required

• OnSite Operations background preferred.
• Basic knowledge of Stryker Endoscopy products and programs.
• Excellent Leadership, Organization, and Analytical skills.
• Excellent interpersonal and communication skills.
• Demonstrates professional work ethic and attitude at all times.
• Respects patient confidentiality.
• Valid and unrestricted driver’s license and appropriate insurance to travel by car as required.
• Up to 80% overnight travel required.

Education/training required

• Bachelor’s degree (B.S. or B.A.) in a related field preferred.

Pay Ranges

US15: $74,100 - $108,600 USD Annual

Health benefits

• Medical and prescription drug insurance
• Dental insurance
• Vision insurance
• Critical illness insurance
• Accident insurance
• Hospital indemnity insurance
• Personalized healthcare support
• Wellbeing program
• Tobacco cessation program

Financial benefits

• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• 401(k) plan
• Employee Stock Purchase Plan (ESPP)
• Basic life and AD&D insurance
• Short-term disability insurance