Strategic Onboarding Manager - Enterprise (OEM)

About the role

As the Strategic Onboarding Manager at Podium, you will be a vital part of the team, responsible for the initial implementation and onboarding of new strategic Automotive accounts. Your role includes organizing and managing account connections, integration fulfillment, tailored team trainings for all locations, resolving customer issues, and monitoring customer usage to ensure successful completion of new customer implementation. You will also play a major role in creating new internal processes and adapting quickly to changing circumstances.

Responsibilities

• Serve as the primary contact during the initial onboarding of strategic accounts
• Become an expert in Podium’s AI Employees, Telephony Solutions, and other critical parts of the Podium platform
• Develop and manage project plans, tasks, timelines, milestones, and deadlines for assigned projects
• Ensure all/additional customer requests remain within the scope of work
• Monitor and report on project status and issues both internally and externally
• Coordinate and respond to customer issues quickly and efficiently
• Coordinate projects with internal teams including Integrations, Implementation, Product, Enterprise CS, Technical Product Support, and Engineering
• Communicate appropriate timelines and expectations with customers to ensure an exceptional customer experience
• Ensure effective account hand-off to Enterprise CS
• Build new processes and collaborate with different departments to create a smooth implementation experience

Requirements

• 3+ years of experience in an onboarding/implementation role (SaaS experience is a plus)
• Experience working in a technical role, connecting SaaS systems
• Exceptional written and verbal communication abilities
• Experience communicating directly with enterprise customers and partners
• Proven track record of managing multiple concurrent projects with varying complexity levels
• Excellent problem-solving skills
• Self-starter with prior experience navigating complex customer environments
• Ability to sort through large volumes of data and drive insights and results
• Bachelor’s degree

Preferred Qualifications

• A growth-oriented approach to AI, recognizing its potential to reshape work and business operations
• Experience in the Automotive vertical
• Experience with Gainsight and Salesforce

Why you’ll love working here

• Join the leaders in AI agents
• Unlock career-defining growth opportunities
• Build with world-class talent
• Make a real impact on local businesses

Benefits

• Transparent culture
• Onsite work in Lehi, UT, 5 days a week
• Great opportunities for career growth
• Life insurance, long- and short-term disability coverage
• Paid maternity and paternity leave
• Fertility benefits
• Excellent medical, dental, and vision benefits
• 401k Plan
• Bi-annual swag drops with cool Podium gear and apparel
• A stellar HQ (Utah) gym with local professional coaches and classes offered
• Onsite HQ (Utah) child care center, subsidized for employees