Enterprise Onboarding Manager

This is a remote opportunity with 20% travel required.

About the role

Go Icon powers resident and family engagement for senior living communities through communications, digital signage, activity management, transportation, and AI-driven insights for some of the largest operators in the industry.

As an Implementation Manager specializing in enterprise rollouts at Go Icon, you will lead the seamless implementation of our software solutions for large-scale deployments involving 5+ senior care communities. You will work closely with executive stakeholders, internal teams, and third-party vendors to ensure the successful delivery of enterprise-level projects that meet our customers’ strategic goals. This role demands exceptional project management expertise, enterprise-level strategic thinking, and a customer-focused mindset to drive large-scale adoption and success.

Responsibilities

• Lead the seamless implementation of software solutions for large-scale deployments involving 5+ senior care communities.
• Work closely with executive stakeholders, internal teams, and third-party vendors to ensure successful delivery of enterprise-level projects.
• Design and deliver effective training programs tailored to both technical and non-technical users.
• Apply change management and user adoption strategies tailored to enterprise environments.

Requirements

• A bachelor's degree in Business Administration, Project Management, Computer Science, or a related field is preferred.
• 3-5 years of experience managing enterprise-level software implementation projects, preferably in the SaaS industry or with multi-site organizations.
• Prior experience in the senior living industry is a significant benefit, particularly with involvement in multi-site projects or implementations.
• Strong project management skills, with expertise in leading large-scale, multi-community deployments.
• Exceptional communication and interpersonal skills, with a track record of engaging executive stakeholders and building strong relationships.
• Proven ability to design and deliver effective training programs for a variety of audiences.
• Experience in change management and user adoption strategies tailored to enterprise environments.
• Proficiency in project management tools like Jira, Salesforce, and collaboration platforms such as Slack and Gsuite.
• Relevant certifications in project management (e.g., PMP, Agile, Scrum) or change management (e.g., Prosci) are a plus.
• Willingness to travel up to 20% of the time to support on-site enterprise rollouts.

Benefits

• Health insurance with company paid premium for employee only coverage
• FSA and HSA options available
• Company paid dental insurance for employee only coverage
• Company paid life insurance
• Company paid short- and long-term disability insurance
• A 401K plan with company match and safe harbor contribution
• Paid Time Off
• Additional ancillary benefits including Vision, Critical Illness, Voluntary Life/AD&D, and Accident