Onboarding Manager

About the role

To ensure new customers achieve value from their Redgate solutions as quickly as possible — delivering an exceptional onboarding experience, removing blockers, and driving adoption through close partnership with business and technical stakeholders.

Core Responsibilities

• Deliver an exceptional onboarding and implementation experience that drives adoption of Redgate solutions and ensures customers achieve their intended return on investment.
• Build strong partnerships with business and technical stakeholders, demonstrating knowledge and expertise across Redgate's solution areas.
• Own and co-manage Onboarding Plans, tracking progress against agreed milestones and KPIs in our CRM systems.
• Work closely with internal technical teams to remove blockers, resolve issues, and deliver implementation best practice.
• Cook with Redgate Professional Services and Premium Support where required, as per customer contracts.
• Lead customer meetings — both face to face and virtual — acting as a trusted ambassador for Redgate at all times.

What Makes You a Great Fit

• Customer-centric by nature — genuinely passionate about helping customers get value from software solutions.
• Emotionally intelligent, with strong empathy for both customers and colleagues.
• Experienced in a similar role — Onboarding Manager, Customer Success Manager, Account Manager, or equivalent — ideally within software or a software-related industry.
• Able to build strong relationships, influence stakeholders, and drive consensus internally and externally.
• Comfortable navigating ambiguity and managing change with a project management mindset focused on time-to-value.
• Commercially minded and results driven, with strong business acumen and analytical skills.
• Familiarity with Database Tooling — including Database DevOps, Automation, Security and Compliance, or Monitoring — is a bonus, but not essential.

What's In It For You

• A great benefits package, including generous leave, private healthcare, and pension.
• Company Bonus Scheme
• Strong commitment to your learning and career development through training, mentoring, and growth opportunities.
• The chance to make a direct and visible impact on customer outcomes and Redgate's commercial success.