Strategic Information Systems Manager

Summary Statement

Serve as Manager for Delaware’s CCWIS project, providing strategic leadership, governance, and operational oversight to ensure system reliability, performance, security, and compliance. Direct day-to-day system operations, inter-agency integrations, and vendor activities to support the continuity of critical child welfare services. Oversee Agile delivery processes by ensuring sprint outputs, change requests, analytics enhancements, deployments, and hotfixes align with approved scope, timelines, quality standards, and acceptance criteria. Ensure adherence to security protocols, financial accountability, procurement compliance, and contract management, including the review and approval of vendor deliverables, contract amendments, and cost estimates.

About the Role

Organizes, staffs, budgets and directs a statewide strategic Management Resource Information System. Establishes long and short-term goals in order to meet strategic objectives of an integrated statewide automated information system. Monitors and evaluates system requirements in order to meet established goals and objectives. Develops, plans and implements major software enhancements and applications. Oversees the training and development of staff and agency personnel on the technical procedural use of system information. Develops project planning policies and procedures for statewide use. Implements special projects, responding to various requirements for information not otherwise provided by current system capabilities.

Essential Functions

• Organizes, staffs, budgets and directs a statewide strategic Management Resource Information System.
• Establishes long and short-term goals in order to meet strategic objectives of an integrated statewide automated information system.
• Makes decisions regarding the direction and implementation of the system.
• Monitors and evaluates system requirements in order to meet established goals and objectives.
• Develops, plans and implements major software enhancements and applications.
• Oversees the training and development of staff and agency personnel on the technical procedural use of system information.
• Develops project planning policies and procedures for statewide use.
• Implements special projects, responding to various requirements for information not otherwise provided by current system capabilities.

Job Requirements

• Three years experience in information technology project management which includes planning, scheduling, staffing, coordinating, controlling, monitoring, evaluating and reporting on status of IT projects.
• Three years experience in designing, developing and maintaining information systems.
• Six months experience in staff supervision which includes planning, assigning, reviewing, and evaluating the work of others.

Conditions of Hire

• Pre-employment Drug Testing: Upon a conditional offer, you must undergo pre-employment drug testing as part of the hiring process.
• Criminal background check: A satisfactory criminal background check is required as a condition of hire.
• The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.
• Applicants must be legally authorized to work in the United States.
• The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hires Form I-9 information to confirm that you are authorized to work in the U.S.

Benefits

• Health and Well Being
• Dental Insurance
• Vision Insurance
• Disability Insurance
• Group Universal Life Insurance
• Your Future Retirement Benefits
• Deferred Compensation
• Professional Growth
• Training and Development Programs
• Work Life Balance
• Paid Leave
• Paid Holidays
• Paid Parental Leave
• Alternative Work Schedules

Accommodations

• Accommodations are available for applicants with disabilities in all phases of the application and employment process.
• Individuals who use TDD may request auxiliary aid or service by calling (800) 232-5470 or by visiting delawarerelay.com .
• If you need assistance with an accommodation under the Americans with Disabilities Act (ADA) or general applicant support, you may call (302) 739-5458 or email jobs@delaware.gov .