Strategic Enterprise Client Success Executive

Description

What We’re Looking For: Join us as an Enterprise Client Success Executive II, where you'll play a crucial role in driving value and fostering long-term partnerships with our esteemed clientele. As a CSE, you'll be at the forefront of the post-sale lifecycle, dedicated to ensuring the success of our customers' investments, aligning with their business objectives, and facilitating organizational growth. Your primary focus will be on nurturing relationships with key stakeholders, serving as a trusted advisor to our customers, and deeply understanding their unique business needs. By leveraging your expertise and insights, you'll guide our clients towards achieving their KPIs, driving retention, renewal, and growth across your portfolio. At Meltwater, we believe in personal and professional growth, and as an Enterprise Client Success Executive, you'll have access to a supportive ecosystem that promotes mentorship, skill development, and inclusive leadership. Join our team of experienced professionals and accomplished leaders as we embark on a journey of continued success and client satisfaction.

What You'll Do

• Collaborate closely with internal teams to align account activities with each customer's unique business case and strategic objectives.
• Execute meticulously on agreed-upon plans, adhering to mutually agreed timelines with the customer.
• Develop and maintain comprehensive joint impact plans for your top accounts within your portfolio, ensuring ongoing alignment and value delivery.
• Proactively inform and guide customers on new features and releases to enhance their experience and maximize value.
• Monitor adoption and utilization trends, offering tailored recommendations based on each customer's evolving business needs.
• Identify potential renewal risks and retention challenges, collaborating closely with internal and sales teams to secure successful renewals.
• Identify opportunities for upselling and expansion, enabling named Account Executives to drive growth effectively.
• Conduct regular, insightful customer business reviews to foster transparency, alignment, and mutual success.
• Act as the primary advocate for customers, channeling their feedback and insights to drive continuous improvement across all areas, including product development and service delivery.

What You'll Bring

• A Bachelor's degree or higher is preferred for this role.
• An extensive professional history spanning 10+ years, showcasing a diverse array of experiences in roles such as Management Consulting, Customer Success, Account Management, Business Development, or other client-facing positions.
• Demonstrated proficiency in effectively managing complex, multi-divisional, and multi-geographical client portfolios.
• A talent for seamless collaboration with cross-functional teams, including Sales, Product, Marketing, and Services, driving collective success.
• Thrive in fast-paced environments, exhibiting agility in multitasking and embracing diverse responsibilities.
• Exhibit industry-specific expertise in areas such as media monitoring, SaaS, PR, or Marketing.
• Bonus points for previous experience in Project Management, enriching your profile.
• Excellent written and verbal communication skills in English.
• Openness to embrace our hybrid work schedule, requiring presence in the office one day per month.

What We Offer

• Enjoy flexible paid time off and unlimited leave options for enhanced work-life balance.
• Excellent medical, dental, and vision options.
• Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
• Energetic work environment with a hybrid or remote work style, providing the balance you need.
• Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.
• At Meltwater, we believe great impact deserves great reward. Our compensation approach is data-driven, market-informed, and built to scale with your growth. We benchmark roles against external market data and use structured leveling frameworks to ensure fairness, consistency, and internal equity across teams and geographies.

About the Role

The base salary range for this role is $111,300 - $149,100. The expected On-Target Earnings (OTE) range is $159,800 - $213,000, inclusive of base salary and performance-based variable pay. Actual offers are determined based on job-related skills, experience, demonstrated capabilities, and work location. We typically hire within the range in a way that supports long-term growth, recognizing that compensation evolves as scope, performance, and impact expand over time.

Benefits

We offer a variety of benefits including:

• Flexible paid time off and unlimited leave options for enhanced work-life balance.
• Excellent medical, dental, and vision options.
• Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.

Schedule

We offer a hybrid or remote work style, providing the balance you need.

Pay

The base salary range for this role is $111,300 - $149,100. The expected On-Target Earnings (OTE) range is $159,800 - $213,000, inclusive of base salary and performance-based variable pay. Actual offers are determined based on job-related skills, experience, demonstrated capabilities, and work location. We typically hire within the range in a way that supports long-term growth, recognizing that compensation evolves as scope, performance, and impact expand over time.

Talent Acquisition Team

We may use AI to assist in aspects of our hiring process, such as reviewing candidate information, capturing interview notes, and supporting interview activities. These tools are used only to assist our team through increased efficiencies. Every output continues to be reviewed by humans, and all hiring decisions are made by humans. We remain committed to evaluating candidates fairly, consistently, and in compliance with all applicable laws.