Client Success Executive

Responsibilities

• Successfully manage the overall relationship with the client and all stakeholders.
• Develop service strategy to ensure renewal and growth of client accounts and retention of members for assigned accounts.
• Develop plans to increase client revenue and profitability through better utilization of network, pricing strategies, and communication of new and enhanced offerings.
• Ensure both company and client objectives, expectations and goals are being met.
• Exercise judgement in handling client discussions, escalations and issue resolution.
• Demonstrate proactive ability to diagnose and fix root cause drivers of service and/or delivery problems.
• Develop and manage strategic plans in the most proactive and strategic manner possible and find new and innovative ways to show clients the value of the products and services purchased.
• Proactively identify potential service issues and takes steps to resolve identified issues.
• Lead and mentor account managers to resolve simple and complex issues as well as develop solutions proactively.
• Successfully onboard new clients in a manner that sets them up for continued success.
• Conduct professional and productive in-person meetings with clients.
• Willingness to travel up to 20% of the time to clients, Lantern headquarters (Dallas) and appropriate industry events.

Requirements

• Bachelor’s degree required.
• Extensive experience in healthcare industry, focus on self-funded benefits industry required.
• 5+ years of job-related experience in a strategic account management role within the human capital, healthcare or benefits industry required.
• Healthcare start-up experience strongly preferred (point solution, navigation, disease management).
• Direct experience handling portfolios consisting of multiple Fortune 500 and/or large public Sector Clients preferred.
• Ability to engage interpersonally with all levels within an organization, including C-suite.
• Process-driven and strong analytical skills and insights.
• Strong leadership and influence management skills, ability to motivate Client Success Managers to support client portfolios.
• Ability to thrive in a matrixed organizational structure.
• Motivated team player with a positive collaborative attitude.
• Ability to work in fast-paced, start-up like environment.
• Excellent verbal and written communication skills.
• High energy Level, willing to contribute to establishing a world class corporate culture.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Short & Long Term Disability
• Life Insurance
• 401k with company match
• Flexible Time Off
• Paid Parental Leave

Schedule

Remote | USA | Travel Required