Strategic Director of Account Management

Who we are... Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50+ individual tolling authorities. Culture Verra Mobility Corporation is a rapidly-growing, entrepreneurial company that operates with a people-first philosophy and approach. The company lives by its core values—Do What's Right, Lead with Grace, Win Together, and Own It—in everything it does for its customers and team members. The company seeks to grow aggressively, both organically and through acquisition, to continue to be the undisputed market leader with these five core competencies: bias for action, customer focus, teamwork, drive for results, and commitment to excellence. Scope of Accounts Limited portfolio of Verra Mobility's largest customers (e.g., top revenue concentration, multi-year contracts, platform-level integrations)Customers with: High annual revenue and EBITDA impactMulti-product or multi-business-unit footprint Executive-level stakeholders and complex governanceElevated renewal, reputational, or operational risk What You'll Do Executive Customer Ownership Serve as the primary executive point of accountability for assigned strategic accountsTranslate strategic objectives into actionable initiatives that address both short-term wins and long-term market positioningBuild and maintain C-suite and SVP-level relationships across customer organizationsAct as a trusted advisor, aligning Verra Mobility's roadmap to customer long-term objectives Revenue Protection & Expansion Own renewals, pricing strategy, and commercial negotiations for strategic accountsIdentify and execute expansion opportunities (new products, services, geographies, use cases)Balance growth with margin discipline and contractual risk management Strategic Account Planning Develop and lead multi-year strategic account plans including:Revenue and margin growth targetsRetention and risk mitigation strategiesProduct adoption and integration roadmapExecutive engagement cadenceRegularly review account health with executive leadershipTranslate strategic objectives into actionable initiatives that address both short-term wins and long-term market positioning Cross-Functional Leadership Collaborate with Product, Engineering, Sales, and Operations to craft customized solution proposalsOrchestrate internal teams across: Sales, Product & EngineeringOperations Finance & Legal Customer SuccessEnsure clear accountability, fast escalation, and disciplined execution on customer commitments Customer Advocacy & Voice of the Customer Represent strategic customer needs internally to influence: Product prioritization Investment decisions Operating model improvementsTranslate customer pain points into actionable, revenue-generating solutionsEnsure solutions deliver measurable impact on customer adoption, retention, and satisfaction.Customer Retention & Satisfaction: Strengthen relationships and ensure long-term value realization.Develops deep understanding of customer needs, procurement cycles, and value drivers.Brings customer insights directly into product and pricing decisions. Risk Management & Escalation Proactively identify risks related to:Contract renewalsService performanceRegulatory or operational changesLead executive-level issue resolution when stakes are high Success Metrics Build strategic partnerships that accelerate growthRetention and renewal rate of top-tier accountsNet revenue growth and margin expansion within strategic customersCustomer satisfaction and executive relationship depthReduction in customer-related escalations and surprisesAccuracy of forecast and renewal planning What we're looking for 10+ years of experience in strategic account management, enterprise sales, or commercial leadershipEnterprise Sales experience in consulting, strategic planning, solutions architecture, or business development within mobility, transportation technology, government services, or a related field is highly preferredProven success managing large, complex, multi-year customer relationshipsStrong ability to operate in complex matrix, cross-functional environmentsExcellent communication, negotiation, and leadership skillsPassion for connecting customer needs to business resultsStrong executive presence with the ability to engage and influence C-suite stakeholdersExperience navigating cross-functional organizations and complex deal structuresBackground in technology, SaaS, mobility, transportation, or regulated industries preferred Verra Mobility Values An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values: Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.Do What's Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others. With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.