Strategic Development Manager - Protection

Responsibilities

• Continuous strengthening of current dealer relationships and improving vehicle protection contract count through approved training activities.
• Providing quality customer service by meeting the business needs of dealers, manufacturer partners, and GM Financial.
• Delivering results as an F&I expert and trusted advisor to generate contracts through product knowledge, industry knowledge, and training demonstrations.
• Becoming an integral part of the value we bring to our GM dealers by providing real-world retail experience and training from automotive professionals like you!
• Offering tailored F&I training for dealers in collaboration with field account representatives on GM Protection products, menu & interview process, and systems.
• Supporting new dealership launches, new F&I Manager training, service claims processes, overcoming objections, and business development.
• Maintaining effective communication with dealers and appropriate internal partners.
• Working independently and collaboratively to drive change.
• Being mobile as this role is fully remote and may travel up to 80% of the time to dealership training assignments.

Qualifications

• In-dealership one-on-one observation, role plays, and menu training.
• Model and refine GM Financial F&I sales process with dealer and customers to increase effectiveness, compliance, and demonstrate profit potential and customer satisfaction.
• Provide guidance on effective turnover processes between Sales and F&I, customer interview, menu presentation, and closing techniques.
• Train Finance departments on protection products as necessary.
• Maintain effective communication with appropriate internal partners and positive relationships within all areas of the dealership.
• Demonstrate best practices of available reporting tools and dealer-facing systems (without working in dealer systems, printing documents, or customer signatures).
• Collaborate with the dealer's assigned Account Manager – Protection to achieve key performance criteria, incorporating upfront expectations, meeting dealership objectives, and communicating ongoing progress, successes, challenges, and opportunities.
• Complete daily and weekly progress reports, utilize the internal CRM system, and communicate with Strategic Sales leadership.
• Promote a culture of teamwork, excellence, and integrity.
• Perform other duties as assigned.
• Conform with all company policies and procedures.
• Long-term mobility is beneficial for career development and advancement within the sales organization at GM Financial.
• Experience Bachelor’s Degree strongly preferred, or extensive relevant experience preferred.
• In-dealership F&I experience strongly preferred.
• A proven track record of quality sales performance and client satisfaction preferred.

What We Offer

• Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.
• The exact salary and compensation will vary based on factors like knowledge, skills, experience and education.
• This role is eligible to participate in performance-based incentive plans.
• Full-time employees are eligible to participate in health benefits on day one of employment.