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Jobs · OTHR · South Carolina

Strategic Customer Support Rep P&P

Sunbelt Rentals, Inc. · Fort Mill, SC · 1 mo ago
OTHR$17.75–$23.72/hrFull-time

About the role

Sunbelt Rentals—the fastest growing rental business in North America—is seeking a Strategic Customer Support Representative – Pump and Power. This role serves as the first point of contact for many customers, understanding their needs, providing equipment solutions, negotiating and closing deals (rental or sale), and processing contracts. The primary goal is to maximize sales revenue while exceeding customer expectations through exceptional service. Success is measured by your ability to support business goals, drive sales, ensure positive customer experiences, achieve operational excellence, and maintain high customer satisfaction.

Responsibilities

  • Act as the first point of contact for customers in need of pump and power equipment solutions.
  • Understand customer requirements and recommend appropriate equipment rentals or sales.
  • Negotiate and close deals to maximize sales revenue.
  • Process customer contracts accurately and efficiently.
  • Provide exceptional customer service to ensure high satisfaction and repeat business.
  • Collaborate with internal teams to support operational excellence and sales objectives.

Requirements

  • Minimum 2 years of experience in a customer service role.
  • Sales skills and a strong customer service focus.
  • Computer proficiency with MS applications.
  • Experience with Wynne is a plus.
  • Equipment rental or emergency response experience is preferred.

Physical demands

The physical demands of this role include bending, squatting, crouching, reaching, lifting 25 pounds or more, and working indoors and outdoors as required.

Benefits

  • Health, dental, and vision plans.
  • 401(k) match.
  • Volunteer time off.
  • Short-term and long-term disability insurance.
  • Accident, life, and travel insurance, as well as flexible spending accounts.
  • Tuition reimbursement options.
  • Employee Assistance Program (EAP).
  • Length of service awards.

Pay

Base pay range: $17.75 – $23.72 per hour. Starting rate may vary based on position, location, education, training, and/or experience.

Schedule

  • Eligible for benefits on the first of the month following 30 days from the start date.
  • Paid time off includes:
    • 12–25 vacation days depending on years of service.
    • 5 sick days.
    • 6 holidays.
    • 2 half-day holidays.
    • 2 floating holidays.
    • 1 inclusion day.
    • 1 volunteer day.

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