Strategic Customer Success Manager

About SentiLink

SentiLink provides innovative identity and risk solutions, empowering institutions and individuals to transact with confidence. We’re building the future of identity verification in the United States, replacing a clunky, ineffective, and expensive status quo with solutions that are 10x faster, smarter, and more accurate. Our real-time APIs have helped verify hundreds of millions of identities, starting with financial services and rapidly expanding into new markets. Backed by world-class investors including Craft Ventures, Andreessen Horowitz, NYCA, and Max Levchin, SentiLink has earned recognition from TechCrunch, CNBC, Bloomberg, Forbes, Business Insider, PYMNTS, American Banker, LendIt, and has been named to the Forbes Fintech 50. We were also the first company to go live with the eCBSV and testified before the United States House of Representatives on the future of identity.

SentiLink supports a variety of ways to work, ranging from fully remote to in-office, operating as a digital-first company with strong collaboration across the U.S. and India. We maintain physical offices in Austin, San Francisco, New York City, Seattle, Los Angeles, Chicago, Gurugram (Delhi), and Bengaluru. Some roles are hybrid or in-office by design, such as our engineering team in India, which works primarily from our Gurugram office.

Responsibilities

• Own the relationships for strategic accounts across our bank, credit union, and fintech customers
• Develop an extremely in-depth understanding of the fraud domain and SentiLink’s products
• Handle onboarding activities: dashboard training, account setup, setting initial SentiLink usage recommendations, etc.
• Meet with customers on a regular basis after onboarding (sharing performance data, product updates, exploring new products, handling renewals)
• Take a consultative approach—understand what fraud situations partners are dealing with and come up with potential solutions (even if it doesn’t include SentiLink’s own products)
• Establish business goals with each client and create a plan to achieve targets

Requirements

• 7-9 years of experience as an advisor, consultant, Customer Success Manager, or Account Manager in the Fraud and/or Identity space
• Collaborate closely and share insights with cross-functional teams (Sales, Data Science, Product, Fraud Intelligence, and Engineering) to maintain a customer-centric culture
• Partner with Sales during pre- and post-sales
• Experience with Salesforce and Salesloft (a plus)
• Self-motivated, detail-oriented, with a strong drive to make partners successful
• Willingness to travel up to 15% of the time to visit clients and attend industry-relevant conferences
• Must be legally authorized to work in the United States and must live in the United States

Pay

$160,000/year - $190,000/year base + bonus + equity + benefits

Benefits

• Employer-paid group health insurance for you and your dependents
• 401(k) plan with employer match (or equivalent for non-U.S.-based roles)
• Flexible paid time off
• Regular company-wide in-person events
• Home office stipend, and more

Corporate Values

• Follow Through
• Deep Understanding
• Whatever It Takes
• Do Something Smart