Strategic Credit & Collections Lead - 3PL

About the role

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people.

The Strategic Credit & Collections Lead is responsible for overseeing high-profile Accounts Receivable portfolio, largely centered on wholesale title 3PL customers. This role serves as the primary escalation point for complex receivable issues, partnering across internal and external stakeholders to identify root causes, drive resolution, and improve overall AR performance, largely driven by deduction recoveries triggered by chargeback, returns or other related transactions.

Responsibilities

• Manage AR aging, accelerate cash conversion, and minimize bad debt risk
• Own assigned AR portfolio activity, with a focus on aging reduction, cash acceleration, deduction recovery, and timely resolution of past-due balances
• Manage a complex “deduct and pay” environment with significant deduction volume by researching balances, validating claims, and coordinating with cross-functional partners to determine appropriate recovery action
• Prioritize high-dollar invoices, aged balances, and high-value deductions to maximize cash conversion and reduce collectability risk
• Partner directly with customers and internal stakeholders to resolve payment barriers, recover invalid deductions, and support timely dispute resolution
• Support stakeholder engagement, issue resolution, and business insight by partnering closely with Account Management, Chargeback, Returns, Billing, BU Finance, and other cross-functional teams to research, escalate, and resolve complex AR issues
• Prepare clear period-end updates and portfolio insights related to past-due balances, deduction drivers, cash conversion barriers, emerging trends, and potential collectability risks
• Communicate findings, risks, recommended actions, and trend-based insights clearly to internal partners, customers, and leadership as appropriate
• Build trust with internal and external partners through strong follow-through, accuracy, responsiveness, and ownership of assigned portfolio activity
• Maintain disciplined documentation of key issues, follow-ups, escalations, and resolution status to support continuity and accountability
• Apply curiosity, critical thinking, and attention to detail to identify root causes, challenge assumptions, and help drive timely resolution of customer and partner issues
• Support continuous improvement and value creation by identifying and analyzing recurring AR, deduction, dispute, and customer behavior trends that impact cash flow, margin protection, or operational efficiency
• Recommend practical improvements to reduce manual effort, improve recovery timelines, and prevent repeat issues
• Support reporting, analysis, predictive analytics, and process improvement efforts that strengthen portfolio visibility, forecast potential risk, and enable better business decisions
• Demonstrate a growth mindset by actively learning the business, asking thoughtful questions, and contributing ideas that improve AR execution and enterprise value creation

Qualifications

Minimum Requirements: Degree or equivalent and typically requires 2+ years of relevant finance experience and analysis.

Pay

Our Base Pay Range for this position is $27.45 - $45.75. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.