Strategic Client Partner, Uber Health

As a Strategic Client Partner at Uber Health, you'll act as a trusted advisor to our Strategic Enterprise customers in the US, ensuring their success and growth. You will help customers achieve business value, maximize their investment, and drive increased retention, satisfaction, and expansion. Your role involves unlocking use cases to foster platform adoption, with the ultimate goal of retaining and growing Strategic Accounts to increase annual recurring revenue.

Responsibilities

• Lead end-to-end project management across the account, including platform implementation and coordination of cross-functional workstreams, while identifying and delivering value for customers.
• Liaise between internal teams (FinOps, Support, Tech, Compliance, Operations, etc.) to resolve customer issues promptly.
• Produce qualitative and quantitative performance analysis, aggregate feedback, and share findings to support long-term success.
• Prepare monthly and quarterly business reviews to assess customer health, satisfaction, needs, and success metrics, presenting alongside the Strategic Account Executive.
• Partner with the Strategic Account Executive to expand the Uber Health & Uber for Business Platform across multiple lines of business, products, and services for existing customers.
• Develop a deep understanding of clients, including their business drivers, strategies, competitive positioning, industry trends, and key decision-makers.
• Act as a customer advocate, conveying their specific needs internally to ensure alignment and resource prioritization.
• Create demand by identifying business problems and aligning them with Uber’s solutions, building credibility and influencing buying decisions.

Requirements

• 4+ years of experience managing complex or enterprise B2B accounts with a proven track record of meeting goals, targets, or sales metrics.
• 4+ years in Account Management or Customer Success, developing and implementing comprehensive account plans while collaborating with cross-functional teams (Account Executives, Business Support, Finance, Compliance, etc.).
• Strong communication, presentation, and relationship management skills across multiple organizational levels.
• High level of organization, project management, and analytical capability, with experience using data, Salesforce, and Excel to inform strategy and track performance.

Preferred Qualifications

• Enterprise client experience within healthcare.
• Strong analytical skills with experience using data to inform recommendations and collaborate across internal and external stakeholders (Finance, Operations, etc.).
• Proven ability to manage complex partnerships and drive product adoption through consultative selling.
• Experience operating effectively in a fast-paced environment.
• Experience partnering with and presenting to senior leaders.

Pay

The total on-target earnings (OTE) for this position vary by location:

• Chicago, IL: $143,333 - $159,167 OTE, including a base salary of $86,000 - $95,500 per year and an annualized cash variable incentive target of $57,333 - $63,667.
• New York City, NY: $159,167 - $176,667 OTE, including a base salary of $95,500 - $106,000 per year and an annualized cash variable incentive target of $63,667 - $70,667.
• San Francisco, CA: $159,167 - $176,667 OTE, including a base salary of $95,500 - $106,000 per year and an annualized cash variable incentive target of $63,667 - $70,667.
• Washington, DC: $159,167 - $176,667 OTE, including a base salary of $95,500 - $106,000 per year and an annualized cash variable incentive target of $63,667 - $70,667.

The cash variable incentive target is based on individual sales performance and paid according to the Sales Incentive Plan. An equity award and other compensation may be included in the offer.

Benefits

• Eligibility for bonuses, equity, and other compensation.
• Comprehensive benefits package (details available upon request).

Schedule

Offices remain key to collaboration and Uber’s culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, such as those at greenlight hubs, require full-time in-office presence. Requirements vary by role—consult your recruiter for specifics.