Strategic Business Representative

PURPOSE

The Strategic Business Representative will play a key role in driving business growth through strategic initiatives, lead generation, and maintaining strong customer relationships. This position requires a dynamic individual with a strong business development background, exceptional communication skills, and a passion for delivering outstanding customer experiences.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Identify and pursue new business opportunities to expand the company's customer base.
• Develop and maintain strong relationships with potential clients and key industry partners.
• Collaborate with the sales team to achieve revenue and growth targets.
• Lead Generation:
• Conduct market research to identify potential leads and market trends.
• Implement effective lead generation strategies to drive sales opportunities.
• Onboarding:
• Facilitate the smooth onboarding of new customers, ensuring a seamless transition into our logistics solutions.
• Collaborate with internal teams to ensure a comprehensive understanding of customer requirements.
• Pricing:
• Develop competitive and strategic pricing models to maximize profitability.
• Conduct pricing negotiations with customers to reach mutually beneficial agreements.
• Customer Implementation:
• Oversee the implementation process for new customers, ensuring a successful and efficient onboarding experience.
• Work closely with internal teams to address any client-specific requirements.
• Operations:
• Collaborate with operations teams to optimize logistics processes and ensure efficient service delivery.
• Identify areas for improvement and implement solutions to enhance operational effectiveness.
• Account Management:
• Manage and nurture relationships with existing clients to drive customer retention and satisfaction.
• Address customer concerns and proactively identify opportunities for upselling or cross-selling.
• Customer Experience:
• Champion a customer-centric approach, ensuring a positive and memorable experience for clients.
• Gather customer feedback and collaborate with internal teams to continuously improve service quality.
• Consistently make in-person customer visits.

QUALIFICATIONS

• Competitive and motivated mindset with a passion for new business development.
• Comfortable in a fast-paced, quota-driven, results-oriented environment.
• Effective verbal and written communicator with a strong business acumen and intuition.
• Self-starter with strong organization & presentation skills.
• Attention to detail to drive profitability.
• Able to think strategically about the impact to the client's long-term business strategy.
• Team-oriented peer that can work collaboratively with multiple different departments.
• Strong understanding of the WWEX product offering and has been with the company enough in tenure to acquire the necessary skillset.