Strategic Alliance Leader
About the role
This role is responsible for managing assigned customer relationships and ensuring successful planning, resourcing, and execution across all CDS sites. You will lead initiatives to enhance customer experience, drive strategic objectives, and support the development of the Strategic Clients team.
Responsibilities
- Act as key relationship manager for assigned customers, ensuring superior communication across Catalent sites.
- Provide support to business development and client service teams in generating quotations.
- Assist business development in creating and executing strategic account plans.
- Support Catalent CDS Project Managers with regular reviews and global customer status updates.
- Assist in generating project management resource plans to meet customer workload demands.
- Serve as the customer escalation point, providing solutions and assurance for satisfactory resolution.
- Support internal teams with business-related issues requiring escalation.
- Prepare regular reports on activity, status, and client health for assigned customers.
- Maintain knowledge of Catalent’s services, industry trends, and competitor strengths and weaknesses.
Requirements
- Science degree and/or apprenticeship and/or 12+ years of equivalent work experience.
- Pharmaceutical experience required.
- Formal project management certification preferred.
- Management experience.
- Management qualification preferred.
- Demonstrable leadership experience at Catalent (including but not limited to participation in Catalent‑sponsored leadership programs such as NGGL, GOLD, LEAD Now, GM Excellence, and GROW) may be considered in place of external experience.
Preferred Skills & Background
- In-depth knowledge of the contract development, research, pharmaceutical, and biotech industries.
- In-depth knowledge of Catalent’s lines of business.
- Thorough understanding of the drug development process, including regulatory filings.
- Proven leadership, influencing, and collaboration skills in a multidisciplinary environment.
- Ability to prioritize and manage multiple projects.
- Strong written and verbal communication skills.
- Proficiency with Microsoft Office programs, including Microsoft Project.
- Ability to work under pressure, independently, and manage multiple tasks.
- High sense of urgency, attention to detail, and results orientation.
- Ability to work in a multinational team; fluency in English (speaking, reading, and writing) required.
- Customer-focused with excellent client-facing skills and a desire to exceed expectations.
- Process improvement mindset.
- Willingness to travel up to 20%.
Pay
The anticipated salary range for this position is $175,000 – $200,000 plus an annual bonus target. The final salary offered to a successful candidate may vary, and will be dependent on several factors that may include but are not limited to the type and length of experience within the job, type and length of experience within the industry, skillset, education, business needs, etc. Catalent is a multi-state employer, and this salary range may not reflect positions that work in other states.