Strategic Account Specialist

This role supports Cencora's distribution services in the U.S. through our AmerisourceBergen business.

About the role

The Strategic Account Specialist will manage the day-to-day relationship between MWI and MVH strategic accounts by providing superior customer service and support. This role also develops and maintains successful working relationships with relevant MWI departments to best serve the customer.

Shift: 8:30 AM – 5:30 PM MST

Responsibilities

• Provide all facets of customer service, including high-volume phone support and timely, professional email responses.
• Handle customer calls, emails, and faxes by addressing general inquiries, concerns, and requests.
• Reconcile potentially damaged and lost shipments, including processing product returns and credits.
• Provide accurate information regarding products, pricing, services, policies, and procedures.
• Maintain detailed records of customer interactions and communications in the CRM (Orbit) system.
• Maintain frequent contact with internal and external customers to address all issues within assigned responsibility.
• Analyze and investigate customer issues, taking appropriate action in a professional and timely manner.
• Complete assigned special tasks.

Requirements

• High school diploma or equivalent is required; Bachelor’s degree is preferred.
• Customer service background is preferred; veterinary clinic experience is desirable.

Skills

• Strong verbal and written communication skills.
• Intermediate or advanced Excel skills; proficiency with Word and Outlook.
• Ability to handle stressful situations as they arise.
• Communicates effectively: conveys thoughts, ideas, and information clearly and accurately; composes documents with appropriate language and format; demonstrates strong attention to detail.
• Strong customer service, interpersonal, and decision-making skills.
• Teamwork: seeks input from others, collaborates willingly, and develops effective working relationships with key associates and suppliers.
• Takes initiative: assumes responsibility for actions or problem resolution when accountability is unclear; initiates projects without explicit direction; knows when to seek management involvement.
• Problem-solving: recognizes problems, identifies possible causes, and implements action plans to resolve them.
• Organizes and maintains information systematically with strong attention to detail and accuracy.
• Flexible and adaptable: views change or problems as opportunities for professional growth; adjusts readily to routine changes; copes effectively with shifts in work scope or type.

Benefits

We provide compensation, benefits, and resources that enable a highly inclusive culture and support team members’ ability to live with purpose every day. Benefits include:

• Medical, dental, and vision care.
• Comprehensive wellness support covering physical, emotional, financial, and social aspects.
• Support for working families, including backup dependent care, adoption assistance, infertility coverage, family-building support, behavioral health solutions, paid parental leave, and paid caregiver leave.
• Professional growth opportunities through training programs, mentorship, employee resource groups, and volunteer activities.

Pay

Full-time salary range: $34,000 – $62,370. The actual range may vary based on locale. Ranges in Colorado, California, Washington, New York, Hawaii, Vermont, Minnesota, Massachusetts, and Illinois may differ by up to 10% lower than the minimum or 12% higher than the maximum.