Strategic Account Specialist

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers—and to save more lives—we need team players, forward thinkers, and game changers.

About the role

This commercial role will report directly to the Area Sales Director. The position is primarily responsible for sales results and clinical account management within assigned Organ Procurement Organizations (OPOs). Sales results include direct account sales as well as driving transplant center demand via consignment and collaboration with territory managers on product pull-through. Successful collaboration across the national sales, logistics, and clinical teams is critical to success. This role is variable-leveled, dependent on experience and performance.

Responsibilities

• Achieve a minimum of 100% monthly, quarterly, and annual quota.
• Maintain and/or increase ASP where applicable, gain market share quarter over quarter and year over year within aligned territory.
• Serve as the in-person face and primary representative of Paragonix to the OPO.
• Differentiate Paragonix products and services from the current standard of care and competitive products.
• Engage with call points including OPOs, adult and pediatric transplant surgeons, medical directors, medical transplant physicians, fellows, transplant administration, and C-suite.
• Closely monitor all cases within assigned OPO for quality, customer experience, and staff competence; provide escalation troubleshooting as needed.
• Develop and leverage relationships with multiple stakeholders across the transplant ecosystem, including OPO leadership, AOCs, Preservationists, Perfusionists, buyers, and inventory managers.
• Differentiate Paragonix products by discussing clinical data, conducting in-services and training, attending conferences, and supporting cases regularly.
• Cross-sell Paragonix’s full product portfolio.
• Communicate territory needs, trends, and problems to the Area Director.
• Provide guidance and recommendations to medical transplant teams on the proper, safe, and effective use of highly specialized organ preservation equipment.
• Offer independent guidance on the use of the Paragonix App and train customers to enable safe and effective use of organ preservation equipment.
• Provide case support on usage of organ preservation devices and associated applications in time-critical transplant situations to gain incremental business.
• Collaborate with and provide feedback to Product, Clinical, Logistics, and local sales teams as required.
• Maintain supply of field inventory for local OPO back-up.
• Manage OPO-owned and consigned inventory across all products.
• Provide case support coverage for assigned OPOs as designated by customer or management request.
• Conduct in-person and remote customer training and education for all Paragonix devices.
• Provide field intelligence reports on competitive activity, market changes, distribution, pricing, customer preferences, and product features.
• Cost-effectively manage time and assets.
• Maintain a proficient level of product knowledge in all assigned product lines.

Requirements

• Strong clinical understanding of the transplant system.
• Solid OPO knowledge, organization, communication, and fundamental understanding of transplant clinical considerations and operations.
• Ability to communicate effectively and train others.
• Project, relationship, and account management skills.
• Ability to lead through influence.
• This role is a remote (US), field-based position with expectations of regular in-person sales and clinical support in OPOs and hospitals.
• Must be willing to travel domestically and/or internationally, including overnights and air travel, up to 75% of the time.
• Must be available after-hours and formally on-call for clinical support in the transplant space, including holidays, weekends, and evenings.
• Primary responsibility for clinical escalation coverage at assigned OPOs as needed.
• Ability to carry bulky items up to 30 lbs, stand for extended periods, and work prolonged, unpredictable hours in high-stress environments such as operating rooms.
• Excellent interpersonal, customer service, clinical, and technical skills.
• Minimum B.A./B.S. or equivalent education or experience in a related field.
• At least 3 years of OPO, Transplant, Medical Device experience, Nursing, or equivalent experience.

Preferred Qualifications

• At least 2 years of Paragonix clinical experience.
• Previous OPO Preservationist or perfusionist experience.

Pay

US-based salary with total compensation of $260,000, including $85,000 base salary plus target incentives.

Benefits

• Health, Dental, and Vision insurance benefits
• 401k plan with company match
• Paid Time Off
• Wellness initiative and Health Assistance Resources
• Life Insurance
• Short and Long Term Disability Benefits
• Health and Dependent Care Flexible Spending Accounts
• Commuter Benefits
• Parental and Caregiver Leave
• Tuition Reimbursement

About Us

With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing, and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.