Strategic Account Services Specialist

Essential Job Responsibilities

• Completes agreements across business lines ensuring client/account specifications are met.
• Manages EFT setup across business lines, working with AR team to ensure bank account and W9 accuracy.
• Manages existing clients/accounts across all business lines, working with account managers to meet needs as they arise.
• Collaborates with the Legal dept on agreements for Fleet Accounts.
• Maintains reports, analyzes data, and communicates status and pending items on a regular basis to ensure timely completion of all new client/account requests for all business lines to the repair centers/field leadership.
• Supports and updates repair centers and field leadership on account status.
• Provides renewed business documents to clients/accounts prior to expiration.
• Manages client portals and Insurance Gateways to maintain compliance and ensure continued activation and timely testing requirements.
• Utilizes and maintains payment portals, manages, and creates logins for the contact center, Accounts receivable, and center access to achieve administrative excellence.
• Navigates teammate background checks required by clients/accounts for new center openings across business lines.
• Partners with Integration or Company Growth to complete large projects.

Qualifications And Requirements

• Associates Degree or equivalent combination of education and experience.
• Minimum of 1-3 years of experience.
• Ability to build and maintain effective and productive relationships and work cross-functionally with various departments.
• Good communication, interpersonal and influencing skills.
• Keen Attention to detail and accuracy.
• Able to work well under pressure and handle stressful situations.
• Assertive, Resilient and welcomes change.
• Good analytical abilities, including root cause analysis and thoughtful input for necessary process change(s).