Strategic Account Partner

Role Summary

Fieldguide is scaling its approach to supporting our largest, most complex enterprise accounts. The Strategic Account Partner is a customer-facing, strategic orchestration leader for our largest accounts — enabling cross-organizational alignment, driving growth initiatives, and ensuring customers realize the full value of their investment. Unlike a traditional PMO, this role is externally oriented and deeply embedded in customer success, expansion strategy, executive engagement, and multi-stakeholder orchestration.

As a Strategic Account Partner, you will work alongside our Strategic Account Executive(s), Customer Success teams, exec teams, and cross-functional partners to ensure that enterprise customers are delighted, expanding, and deeply partnered with Fieldguide.

Who You Are

• Strategic thinker with 8+ years of experience in enterprise account leadership, program leadership, or customer success strategy
• Proven success managing complex, multi-threaded customer relationships at scale
• Exceptional communicator with executive presence and a consultative approach to building trust
• Able to influence without authority — internally and externally
• Comfortable navigating ambiguity, driving alignment across teams, and accelerating outcomes in fast-paced environments
• Deep empathy for customers and a passion for enabling their success
• Experience in SaaS, enterprise software, or professional services is a plus

What You’ll Do

• Build and own enterprise-wide account plans that align Fieldguide’s strategic value with the customer’s vision, priorities, and business outcomes
• Coordinate and drive cross-practice initiatives — connecting Advisory, Audit, Technology, and operational leaders with internal Fieldguide product and delivery resources
• Partner with the Strat AE on expansion opportunity identification, prioritization, and execution
• Serve as a trusted advisor and point of strategic coordination across executives and senior leaders at customer organizations
• Facilitate executive business reviews (EBRs) and alignment sessions that reinforce value delivered, unlock sponsorship, and deepen strategic partnerships
• Orchestrate internal Fieldguide teams (AE, ELTm, Product, CSE, CS, RevOps, Marketing) to remove blockers, streamline delivery, and ensure proactive outcomes
• Act as the integrated linchpin across functions — reducing friction and accelerating customer momentum
• Establish playbooks, frameworks, and repeatable patterns for managing enterprise complexity, tracking initiatives, and reporting progress
• Use qualitative insights and quantitative signals to inform strategic decisions and improve customer experience and outcomes
• Advocate for customer needs internally — shaping product and roadmap discussions based on deep customer insights
• Represent Fieldguide at customer events, industry forums, and executive gatherings to elevate Fieldguide’s brand and strategic value