Strategic Partner Account Coordinator

About the role

Underground Printing (UGP)’s Mission Statement is to help bring customer communities to life through custom branded apparel & merchandise. UGP has experienced rapid growth, earning a place on the Inc. 5000 list of America’s fastest-growing private companies nine times, including in 2019. We produce all of our printed apparel at our Michigan production facility, which spans 172,000 square feet and supports screen printing and embroidery operations. With a team of more than 250 employees, we consistently rank among the top 10 largest screen printers in the United States by volume and are one of the country’s fastest-growing online apparel retailers. We serve both business-to-consumer (B2C) and business-to-business (B2B) customers, including nonprofits, retailers, and universities, through our 27 store and office locations across the United States. In addition, we help brands and licensors sell their products online through company-branded websites and marketplace platforms.

We are seeking a highly organized and proactive Strategic Partner Account Coordinator to serve as a dedicated in-house resource supporting one of UGP's Strategic Partner accounts. This position will work from UGP's main production facility and act as a primary liaison between the Strategic Partner and UGP's production, fulfillment, art, inventory, and logistics teams. The ideal candidate is an effective communicator and problem solver who is comfortable working in a fast-paced production environment, managing multiple priorities, tracking details, and coordinating across departments to ensure orders and projects move efficiently from start to finish.

Success in this position means providing our Strategic Partner with a dedicated, knowledgeable resource who understands the account and can effectively navigate UGP's production and fulfillment operations. The Strategic Partner Account Coordinator will improve visibility, communication, issue resolution, and execution while helping ensure partner orders are completed accurately and on schedule. This role requires someone who takes ownership, communicates proactively, follows through on commitments, and continually looks for opportunities to make our Strategic Partner programs easier and more efficient.

Responsibilities

• Serve as a primary day-to-day liaison for Strategic Partner orders and operational needs within Underground Printing.
• Coordinate communication between the Strategic Partner and UGP's production, fulfillment, art, inventory, and shipping teams.
• Monitor active orders and proactively identify potential production, inventory, fulfillment, or shipping issues that could impact timelines.
• Coordinate and facilitate the resolution of production, fulfillment, inventory, and logistical issues.
• Manage incoming returns and ensure returned products are properly received, documented, routed, and resolved.
• Monitor inventory levels of raw blanks and finished goods and