Strategic Account Manager - Payments

Milestone Technologies is a global IT managed services firm dedicated to helping organizations achieve their technology-driven business goals through digital transformation, innovation, and operational agility. Founded in 1996, the company has grown to serve over 200 companies worldwide with a team of over 3,000 employees. Milestone specializes in Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow.

About the role

The Client Partner role is a critical and versatile member of the global sales team, reporting directly to the VP Sales for Northern California. This position involves collaborating with the Milestone extended team, including service delivery, finance, talent acquisition, and executive management, to drive Milestone's solutions in the marketplace. The ideal candidate will be based in the San Francisco Bay Area.

Responsibilities

• Execute account strategy and sales pursuits to accelerate growth for Milestone's business
• Build and manage your own pipeline to drive opportunities to meet/exceed sales expectations
• Represent Milestone's services and capabilities to business leaders at various levels, including the C-Suite and across multiple functional groups
• Develop strategies with key stakeholders to address ongoing business, financial, and technical/IT support needs
• Work with cross-functional teams to ensure effective collaboration and support

Requirements

• Minimum of 8+ years of sales experience and/or account management, with at least half of that experience in selling IT Managed and Professional Services
• Prior payments industry experience is required
• Proven track record of successfully closing high-revenue technology solutions within the payments sector
• Ability to broker insightful conversations with client executives, elevating discussions from tactical to problem-, solution-, and outcome-centric
• Strong relationship-building skills, ability to identify key influencers, and build client sponsorship for solutions
• Experience managing all aspects of the sales process and closing enterprise deals
• Proficiency in standard sales tools, research, and prospecting tools
• Understanding of IT services, including service delivery structures, staffing (domestic and international), KPI/SLA, information technology infrastructure library, reporting and analytics
• Strong network in the San Francisco/Bay Area

Qualifications

• Ability to sell complex services spanning multiple service lines, geographies, and delivery methodologies
• Strong communication and negotiation skills
• Self-motivated and results-oriented
• Passionate about delivering exceptional customer service

Skills

• Strategic thinking and problem-solving
• Excellent interpersonal and communication skills
• Ability to work independently and as part of a team
• Adaptability and flexibility to changing priorities and deadlines

Benefits

We offer comprehensive benefits options that vary depending on role, location, and employment type. These may include health insurance, retirement plans, paid time off, and more. Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Company Commitment

Milestone Technologies is committed to diversity and inclusion. We strive to create a workplace that reflects the communities we serve and work with, where everyone feels empowered to bring their full, authentic selves to work. We believe that creating a diverse and inclusive culture is not only the right thing to do for our employees but is also critical to our continued success.