Strategic Account Manager Hybrid Model (remotely & on-site)

About the role

Build partnerships. Drive growth. Take aviation further! Lead strategic customer accounts, uncover new business opportunities, negotiate impactful deals, and turn customer relationships into long-term success. Bring your commercial expertise and passion for aviation! Fly with us and take your career to new heights!

Responsibilities

• Act as the primary contractual and commercial interface for assigned key accounts, ensuring delivery of all contractual obligations and maximizing customer value
• Lead account planning sessions with Customer Success, Sales, and Service teams to identify opportunities for upselling, cross-selling, and solution expansion
• Proactively identify and pursue new business opportunities within existing accounts, collaborating closely with the Account Executive and Sales Development Manager
• Monitor account health, customer satisfaction, and performance metrics; develop action plans to address risks and capitalize on growth opportunities
• Initiate and lead improvement projects for products, processes, and customer experience
• All other duties as assigned or required

Benefits

• Long Disability
• 15-20 Vacation Days
• Family Policy
• Life Insurance
• up to 60 Sick Days
• Flex Holidays
• Healthcare
• 401k plan
• Commuter Benefits
• Flight privileges
• Employee Assistance Program
• Education
• Short Disability

Requirements

• Bachelor’s degree required
• Master’s degree (MBA or equivalent) preferred
• 2 - 3 years in aviation, account management, customer service, or sales & marketing required
• Technical/engineering experience is a plus
• Fluency in English language required
• German, Spanish and/or Portuguese language desirable
• Knowledge in aviation MRO, accounting, controlling, financials
• MS Office skills as expert
• Knowledge in SAP, business warehouse, CRM platforms and/or relevant operational systems
• Willingness to travel
• Must possess a valid driver’s license
• Shift work / overtime
• Manage constant time pressure
• Manage high stress levels
• Must possess a legal work permit in the U.S.
• CV/Resume required
• Company will not provide relocation assistance