Strategic Account Manager - FSO & Clearance Services

What we offer

• A competitive salary and benefits package, visit https://dodsecurity.com/careers-at-isi/ for more details about our benefits:
• Medical, Dental, and Vision insurance with FSA and HSA options
• PTO, 11 Paid Holidays, Paid Parental & Military Leave, & More
• Life & Disability Insurance
• 401K With Match
• Perks and Discount Programs
• A casual, friendly, and relaxed work environment
• Hybrid and remote, flexible work schedules
• Professional growth encouragement and support

Strategic Account Manager – FSO & Clearance Client Services

• Duties/Responsibilities:
• Client Relationship Management
• Serve as the primary relationship manager for a portfolio of FSO & Clearance clients.
• Build and maintain strong working relationships with executives, FSOs, operations personnel, and business stakeholders.
• Conduct proactive client meetings to understand operational priorities, compliance initiatives, and business goals.
• Act as a trusted advisor and advocate for client needs within ISI.
• Customer Experience & Retention
• Monitor client satisfaction and help improve overall customer experience, communication, and service delivery.
• Cook up internally with operations and support teams to resolve client concerns and ensure timely follow-through.
• Conduct periodic client reviews and gather feedback to identify improvement opportunities.
• Support long-term client retention and partnership growth efforts.
• Growth & Strategic Support
• Identify opportunities for account growth, service expansion, and additional client support needs.
• Partner closely with Sales and leadership teams regarding opportunities within existing client accounts.
• Help clients navigate operational, compliance, and growth-related challenges within government contracting environments.
• Operational Coordination
• Coordinate with operations, compliance, customer support, and leadership teams to ensure alignment around client priorities.
• Maintain accurate client engagement notes, activity tracking, risks, and opportunities within CRM and operational systems.
• Support onboarding coordination, account health management, and renewal readiness activities.
• Provide leadership visibility into client health, concerns, and strategic opportunities.
• Additional Responsibilities
• Assist in improving client engagement processes, communication workflows, and operational consistency.
• Other duties may be assigned by management as business needs evolve.

Qualifications

• United States Citizenship required.
• 3+ years of experience in account management, customer success, client services, business development, or related client-facing roles.
• Strong interpersonal and communication skills with the ability to build long-term client relationships.
• Comfortable engaging directly with executives, business owners, and operational stakeholders.
• Highly organized with strong follow-through and ability to manage multiple client relationships simultaneously.
• Strong problem-solving and cross-functional coordination skills.
• Ability to operate effectively in fast-paced, growth-oriented environments.
• Proficiency with CRM systems and Microsoft Office Suite.

Preferred Qualifications

• Experience supporting government contractors, cleared environments, or compliance-focused organizations.
• Familiarity with DCSA processes, Facility Clearances (FCL), personnel security, CMMC, or government contracting operations.
• Experience within managed services, GovCon consulting, compliance, or security-related service environments.
• Familiarity with Salesforce or related client management platforms.