Strategic Account Manager
About The Role
As a Strategic Account Manager, you will play a pivotal role in fostering long-term client relationships, driving data-driven discussions, and identifying growth opportunities within our embedded account base. You will act as a trusted advisor to our clients, ensuring a seamless experience while coordinating operational goals, performance measures, and contract implementations. This role directly supports SafeRide’s mission by strengthening payer partnerships and improving access to care through high-quality transportation solutions.
Job Responsibilities
- Serve as the primary client liaison and strategic thought partner for assigned accounts, building trusted relationships
- Lead data-driven conversations with clients to enhance membership services and overall performance
- Identify and drive expansion opportunities within the embedded account base in partnership with Sales Lead expansion implementations in coordination with Strategic Accounts leadership
- Partner with Operations to define, implement, and monitor performance measures and operational goals
- Proactively identify, address, and resolve operational and account-related issues
- Provide performance insights and growth recommendations to internal leadership
- Support contract management, including renewals and new agreements, ensuring alignment with operational feasibility
- Facilitate contract implementation, training, and compliance requirements
- Lead development of operational procedures and project management initiatives tied to client contracts
Required Qualifications
- Bachelor’s degree or equivalent experience
- 3+ years of experience in Customer Success or Account Management within healthcare, B2B SaaS, or enterprise technology
- Experience managing accounts with an Annual Contract Value (ACV) of $500K or greater
- Strong written and verbal communication skills
- Analytical mindset with ability to interpret data and drive insights
- Ability to manage multiple stakeholders and build consensus across teams
- Strong organizational and project management skills
- Willingness to travel up to 1x per month
Preferred Qualifications
- Experience in consulting or solutions architecture
- Experience With HubSpot Or Other CRM Platforms
- Experience working in fast-paced, high-growth environments
Benefits
- We offer a remote-first work environment, competitive compensation, and comprehensive benefits including:
- Career growth and development opportunities in a mission-driven organization
- Competitive salary, annual bonus opportunities, and equity options
- Comprehensive medical, dental, and vision insurance
- 401(k) with company match
- Generous PTO, paid company holidays, and paid parental leave.
About Us
SafeRide Health is a technology and services company dedicated to reducing barriers to care by improving the delivery of non-emergency medical transportation to people across America. SafeRide employs proprietary technology, paired with a nationwide network of vetted transportation providers. This enables payers and health systems to deliver cost-effective, on-demand transportation intelligently, enhancing the patient experience in the process. SafeRide serves the largest Medicare Advantage, Medicaid, and provider programs in the country. Learn more at www.saferidehealth.com.