Strategic Account Manager

Snow Commerce focuses on ecommerce solutions and services for enterprise clients across business verticals such as Entertainment, Gaming, Sports, Lifestyle, and Movie Theatre. We partner with marquee brands including Netflix, Paramount, Warner Bros. Discovery, NBCUniversal, and Regal. Our team is curious, innovative, and ambitious, delivering global solutions for brands loved by fandoms worldwide.

About the role

The Growth Strategy team at Snow Commerce drives long-term account development. As a Strategic Account Manager, you will manage a portfolio of clients within a “squad” team, ensuring profitable client programs. You will build trusted relationships, develop client-specific strategic visions, and oversee plan execution, including resourcing and retention. This role involves consultative selling, strategic planning, and collaboration with cross-functional teams to maximize client success and revenue growth.

Responsibilities

• Manage a portfolio of accounts, forecast revenue, and create growth plans as the primary client contact.
• Oversee Strategic Account Strategists to ensure execution of program strategies and team performance.
• Build and maintain strong relationships with enterprise-level clients and decision-makers.
• Develop deep product knowledge of Printful and Snow Commerce offerings to identify client solutions.
• Engage in consultative selling to understand client needs and tailor solutions.
• Drive account growth through upselling, cross-selling, and uncovering new business opportunities.
• Collaborate with clients to align long-term goals with customized growth strategies.
• Conduct regular account reviews to assess satisfaction, address concerns, and identify growth opportunities.
• Lead business planning sessions and educate clients on new features and industry best practices.
• Analyze data to track performance, identify trends, and provide actionable insights.
• Proactively manage contract renewals and present compelling value propositions.
• Work with cross-functional teams (product, marketing, support) to innovate and maximize program results.
• Stay informed about e-commerce trends, competitor offerings, and emerging technologies.

Qualifications

• Bachelor’s degree in Business, Marketing, or related field; MBA is a plus.
• 5+ years of experience in account management, business development, or strategic planning, preferably in e-commerce, merch-on-demand, or related industries.
• Strong interpersonal and communication skills, with the ability to build rapport at executive levels.
• Results-driven mindset with a passion for exceeding targets and achieving sales goals.
• Excellent time management and organizational skills to prioritize tasks and meet deadlines.
• Proficiency in CRM software, Google Apps for Business, and Microsoft Office suite.
• Self-motivated, proactive, and able to work independently or as part of a team.
• Adaptability to learn new products, technologies, and industry trends.
• Strong strategic and problem-solving abilities.
• Experience managing staff.

Requirements

• Based in Cincinnati, OH or approved remote location.
• Travel up to 10%, varying by season.

Benefits

• Energetic, collaborative work environment in Over-the-Rhine.
• Competitive pay and benefits: health, dental, vision, and life insurance.
• Unlimited PTO.
• 401k with company match.
• Personal and professional development opportunities.

Pay

Salary range: $80,000–$115,000 plus 10% performance-based bonus.

Schedule

Hybrid role based in Ohio.