Strategic Account Manager

About the role

The Strategic Account Manager will take ownership of a portfolio of dormant accounts, house accounts, and inbound leads, transforming them into long-term, fully engaged client relationships. The revenue target for this position is $750K to $1M annually.

Responsibilities

• Reactivating dormant accounts and converting house accounts into managed relationships
• Working inbound leads with speed, clarity, and consistent follow-through
• Building a real book of business, with a target of $750K to $1M+ in annual revenue
• Running proactive outreach by phone, email, and video to surface marketing calendars, upcoming events, and new project opportunities
• Quoting, sourcing, and presenting branded merchandise that fits each client's brand, budget, and mission
• Building ideation decks and product recommendations that feel thoughtful, not templated
• Managing your pipeline cleanly so nothing falls through the cracks
• Coinciding with our internal team, suppliers, and outside partners from quote to delivery
• Representing HealthMerch at client meetings, trade shows, and industry events
• Closing the loop on every project, every time

Requirements

• You communicate clearly and directly
• You take ownership and respond to client inquiries promptly
• You build lasting relationships that go beyond a single order
• You are organized and manage multiple tasks efficiently without losing details
• You move quickly but maintain a steady pace and respect the process
• You approach projects with a consultative mindset, asking the right questions and bringing innovative ideas
• You have a passion for growing a business and are not content with inheriting success

Qualifications

• 3+ years of experience in sales, account management, or business development
• Experience converting cold or dormant accounts into active revenue is a plus
• Experience with promotional products or branded merchandise is preferred
• Comfortable using CRM tools, sourcing platforms, and standard sales technology
• Strong written and verbal communication skills are required

Skills

• Clear and direct communication
• Ownership and responsiveness to client needs
• Building lasting relationships
• Organizational skills and attention to detail
• Ability to move quickly while maintaining a steady pace
• Consultative approach to problem-solving

Benefits

• Full-time employment with benefits
• Remote work option within the US

Pay

• Competitive base salary plus commission

Schedule

• Start date: ASAP