Strategic Account Manager

About the role

The Strategic Account Manager is responsible for the sales of all e.Republic products and services to companies in the state, local and education markets.

Responsibilities

• Maintains current customer base for assigned accounts.
• Consults and provides knowledge on our products to existing customers, gets re-signs, and promotes add-on sales of event sponsorships, custom publications, ad space, web advertising, research, Navigator, Governing products, etc.
• Maintains long-lasting customer relationships by understanding their needs and striving to satisfy them without compromising company profits.
• Gains a thorough understanding of State and Local Government and Education markets and consults clients on these topics.
• Achieves and maintains a solid understanding of all e.Republic's brands, products, and services and can advise clients on which solutions best fit their needs.
• Carries the sales process from initial contact through delivery, troubleshoots issues, liaises with other departments and managers as needed to ensure customer satisfaction.
• Understands the company's resources, including other internal roles and departments, and tags them on client calls as consultants in their conversations.
• Seeks out new customers and sales opportunities to expand and build the partnership empire.
• Responds to all leads assigned within 24 business hours, provides proposals within 48 hours of request or client appointment, and tracks individual and team assigned revenue targets or production quotas.
• Travels to sites as necessary to develop client relations and create future partnerships, acts as a representative of the company, and networks at events to attract more clients and build our partnership base.
• Develops and composes contract proposals containing all essential and tailored solutions, using our products and services.
• Communicates the value propositions through effective and professional sales presentations (digital and hard copy) in person, a group, or through an online medium.
• Coordinates actions with the Sales Admin to ensure Salesforce database is current and accurate, and coordinates all other sales administrative duties effectively as a team with the admin.
• Stays informed about current trends and educates oneself to keep knowledge up-to-date.
• Develops both existing and new opportunities.
• Maintains outreach statistics, such as Developed Opportunities, Pitches, Email Outflow Campaigns, etc.

Qualifications

• Prior sales experience of at least 2 years required.
• Outstanding written and verbal communication and negotiation skills.
• Ability to work productively under high sales pressure and quotas.
• Ability to adapt to a quickly changing group environment.
• Ability to present to potential clients.
• Ability to maintain a consistent level of sales.
• Ability to work well with a team.
• A passion and motivation for sales.
• Excellent customer service skills.
• Must be in a work environment with reliable Internet access.
• Proficient with Word, Excel, PowerPoint, and ChatGPT.
• Salesforce experience is a plus.
• Experience in selling into public sector is a plus.
• Track record of meeting and exceeding past sales goals.