Strategic Account Manager

Job Summary

Drive AI adoption where it matters most. Help some of the world's largest enterprises unlock measurable business value with enterprise-ready generative artificial intelligence.

About the Role

Join a collaborative, customer-first team that combines deep industry expertise with cutting-edge AI technology. Energized by building executive relationships, navigating complex organizations, and delivering long-term customer success.

Responsibilities

• Own a portfolio of global strategic customers, leading the entire account lifecycle while serving as their trusted advisor and primary point of contact.
• Develop and execute strategic account plans that align Coveo's AI platform with your customers' business objectives, driving expansion, customer satisfaction, and long-term growth.
• Build and strengthen executive relationships across business and technology leaders, including C-suite stakeholders, by delivering strategic guidance and business value.
• Lead complex commercial negotiations and successfully navigate global procurement processes to close expansion opportunities.
• Partner closely with Customer Success, Product, Marketing, Renewals, and Support teams to deliver a seamless customer experience while sharing customer insights that influence our product strategy.
• Consistently achieve or exceed quarterly revenue targets by identifying, advancing, and closing high-impact expansion opportunities within your assigned accounts.

Requirements

• 10+ years of experience exceeding sales targets while growing existing enterprise software or Software-as-a-Service (SaaS) accounts.
• Proven success managing complex global accounts and engaging executive stakeholders, including Chief Executive Officers (CEOs), Chief Information Officers (CIOs), and senior business leaders.
• Strong strategic account management skills with the ability to align technology solutions to customer business priorities and long-term outcomes.
• Demonstrated expertise building and managing a healthy pipeline, leading complex sales cycles, and consistently delivering revenue growth.

Qualifications

• Experience selling artificial intelligence (AI), cloud, data, or other emerging enterprise technologies.
• A consultative approach that builds trust quickly and positions you as a long-term strategic advisor.
• A collaborative mindset with the ability to influence cross-functional teams and thrive in a high-growth environment.
• Curiosity, resilience, creativity, and a genuine passion for helping customers achieve meaningful business outcomes.