Strategic Account Manager

About the role

This position falls under our Corpay line of business and is located in Brentwood, TN.

Role Responsibilities

• Working directly with clients to provide day-to-day account support, problem resolution, research and analysis.
• Responding to inbound emails and phone calls.
• Developing and executing a client service delivery strategy for assigned clients around the needs, contracts specifications and cost components.
• Conducting regularly scheduled calls, presentations to review business performance, including training and education.
• Making decisions regarding the set up and support of the clients assigned to their care and has the ability to approve financial fee and or transaction concessions.
• Preparing and presenting solutions in advance to retain relationships.
• Using customer feedback to monitor the status of service levels, identifies problems and revenue growth potential within the client base.
• Interacting effectively with internal departments to support customer base.
• Introducing and promoting other Corpay products to satisfied client base, promoting lead generation to Relationship Management Team
• Retaining client base of accounts and associated revenue through an appropriate level of contact with clients
• Meting productivity requirements in regard to territory management and quality contact with customers
• Servicing troubleshooting of client-raised servicing issues to determine if the issue is a system issue, training issue, or client configuration.
• Developing professionally, improving performance, and understanding the tools in place and maximizing their use.
• Demonstrating leadership qualities that influence peers to work collaboratively, automating manual processes, and using the systems available to their fullest potential.
• Serving as key contributor in developing and testing new processes and procedures that enhance the user's experience.

Qualifications & Skills

• Minimum 4 years' Call Center or Customer service team experience
• Prior Account Management or relationship management experience preferred.
• Ability to work with large client base.
• Minimum High School or GED required.
• Bachelor’s Degree or equivalent work experience preferred.
• Proficiency in Microsoft Office.
• Salesforce knowledge is a plus.

About Corpay

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments. At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.