Strategic Account Executive

About Syncro

Syncro is a unified IT management and security platform built for both Managed Service Providers (MSPs) and internal IT teams. The platform brings together endpoint management, service automation, ticketing, remote access, patch management, scripting, Microsoft 365 management, and security baselines in a single, fully integrated product. Syncro is built to build the businesses of the IT professionals who run on it.

The Opportunity

You'll own a full-cycle sales role selling Syncro into larger MSPs and internal IT teams. You'll work a mix of inbound opportunities and self-sourced pipeline, partnering closely with SDRs, Marketing, and Sales Engineering to run consultative, value-driven sales cycles. This is a great fit if you're a builder at heart: someone who can carry and close sophisticated deals while helping define the playbooks, messaging, and pipeline strategy that let us scale the motion.

What You'll Do

• Own the strategic account motion across both audiences
• Manage a territory of high-value target accounts spanning larger MSPs and internal IT teams
• Run full-cycle deals: prospecting, discovery, demos, evaluations, business case development, and closing
• Adapt your approach and language to each buyer, whether you're speaking with an MSP owner focused on efficiency and growth or an IT director focused on security and operational stability
• Source and close net-new logos through inbound leads from MSP and internal IT buyers, and execute coordinated outbound efforts with marketing support to pipeline in strategic accounts
• Lead deep discovery to understand each account's tools, workflows, and pain points across support, endpoint management, security, and automation
• Apply a solution-selling and value-based framework to map Syncro's capabilities to the business outcomes each stakeholder cares about
• Tailor demos (with SE support) to show how Syncro consolidates tooling, hardens security posture, and simplifies operations
• Build clear business cases that connect Syncro to efficiency, risk reduction, and cost savings, and quantify the value where you can
• Navigate IT, security, finance, and operations stakeholders inside the same deal
• Work with sales and marketing teams to maximize output on target accounts, sequences, and follow-up strategies
• Share field feedback with Marketing on campaigns, messaging, and content that resonate with each audience
• Provide structured product feedback to help inform roadmap discussions
• Contribute to defining ICP, personas, talk tracks, and qualification criteria for strategic MSP and internal IT accounts
• Maintain accurate pipeline and forecasting in Salesforce
• Document what works so we can scale the motion, not just one rep

Must-Have Skills

• 5+ years of quota-carrying B2B SaaS experience (minimum 4), ideally selling to IT buyers (MSP owners and operators, IT Ops, Help Desk, Infrastructure, Security, etc.)
• Experience selling into larger, more complex accounts with multiple stakeholders and longer sales cycles
• Hands-on experience with a solution-selling and/or value-based selling methodology (for example MEDDIC/MEDDPICC, Challenger, Command of the Message, or similar)
• Experience with products like PSA, RMM, ITSM, endpoint management, remote support, security tooling, or adjacent IT platforms
• Consistent track record of meeting or exceeding quota with larger deal sizes, sourcing a meaningful share of your own pipeline through disciplined prospecting, and running structured discovery and managing multi-threaded deals to close
• Strong consultative chops: comfortable mapping technical capabilities to business outcomes and building quantified business cases
• Comfortable in build mode: testing new approaches, refining messaging, and helping shape the GTM plan for a growing, strategic segment

Nice-to-Have Skills

• Direct experience selling to both MSPs and internal IT teams
• Background in MSP tooling, RMM/PSA, or IT operations and security platforms
• Experience as a strategic or enterprise AE on a new product, segment, or motion
• Familiarity with security and compliance conversations (endpoint security, patch compliance, Microsoft 365, Entra ID)

Benefits

• Pay Range: $72k - $101k (targeting $86k) + Uncapped Variable Compensation
• Remote first: Pioneers of "work from home" - remote work is all we have ever done and we do it well
• Equity Appreciation Program: Syncro offers an equity program that everyone participates in
• Unlimited PTO with a 2 week annual minimum
• 401k Plan with a 2.5% company match of your annual salary
• Health Insurance: Syncro covers 95% of the monthly premiums for you and your dependents, plus plans with extremely low deductibles and out of pocket costs
• Parental Leave: Up to 6 weeks paid parental leave
• Additional benefits: Pet Insurance, Flexible Spending Accounts, 100% employer paid Short Term Disability, and Ultra-Remote Work

Interview Process

• Initial Zoom call with HR
• Interview with Hiring Manager
• Interview with Sales Team
• Live, in-person interview (final step, travel at Syncro's expense)
• Successful candidates undergo a thorough background and identity screening during onboarding