Strategic Account Executive

About the role

As a Strategic Account Executive, you’ll own Serval’s largest and most strategic opportunities. You’ll lead complex, multi-threaded sales cycles with IT, Security, and Operations executives — often across multiple regions or business units — to help enterprises transform their workflows through AI automation. You’ll collaborate closely with our founders and product team to shape Serval’s enterprise motion, influence roadmap priorities, and define what “AI-powered IT” looks like at scale. This is a rare opportunity to help build a category-defining company from the ground up.

Responsibilities

• Own the full enterprise sales cycle — from prospecting and stakeholder mapping to close and expansion.
• Develop deep relationships with senior IT, Security, and Operations leaders, becoming a trusted advisor on automation strategy.
• Orchestrate complex buying committees, aligning technical, security, and business stakeholders around Serval’s value proposition.
• Deliver compelling demos and business cases that tie Serval’s AI automation to measurable ROI and efficiency gains.
• Partner with founders, product, and engineering to influence roadmap priorities and ensure seamless enterprise delivery.
• Create repeatable playbooks for Serval’s enterprise motion — deal structure, pricing, and expansion strategy.
• Represent Serval at industry events, conferences, and executive briefings (travel as needed, typically once per quarter).

Requirements

• 10+ years of full-cycle B2B SaaS sales experience, with consistent top-tier attainment.
• Proven success selling technical or workflow automation platforms to large enterprises (multi-stakeholder, multi-region).
• Expertise running complex, consultative sales cycles (3–9 months) with VP/C-suite buyers in IT, Security, or Operations.
• Skilled in strategic account planning, multi-threading, and executive communication.
• High-agency operator — thrives in unstructured environments and helps define process rather than follow it.
• Exceptional presentation, negotiation, and storytelling skills.
• Based in or willing to work from our San Francisco HQ five days a week, with regular travel to customer sites and events.

Nice to Have

• Previous experience at high-velocity SaaS companies.
• Experience joining or helping scale an early-stage (Series A - Series D) startup.
• Recognition for top performance — President’s Club, top 10 %, or rapid promotions, etc.
• Familiarity with AI, ITSM, or workflow automation categories.
• Comfort demoing or discussing APIs, integrations, and automation architecture with technical audiences.

Compensation

The expected On-Target Earnings (OTE) range for this role is $350,000 USD annually, which includes a 50/50 base and variable split. Actual compensation will depend on experience and skills.