Strategic Account Executive

About the role

The Strategic Account Executive is responsible for building and managing client and partner relationships to retain business and maintain high levels of satisfaction. This role involves analyzing plan performance, leading plan performance review meetings, and collaborating with external partners and internal team members to develop and deliver proposals and contracts.

Responsibilities

• Develop and manage client and partner relationships to retain business and maintain high degree of satisfaction
• Analyze plan performance reporting; interpret data and identify correlations, trends, and opportunities
• Plan for and lead client and partner plan performance review meetings; promote programs and services to clients and business partners when appropriate
• Understand contract structure, track plan performance against contract terms, and communicate performance to plan and business partners
• Strategize and collaborate with external partners and internal team members to develop and deliver proposals and contracts
• Solution for and obtain business requirements to resolve issues and provide value-add service offerings to improve client, vendor, and member satisfaction
• Oversee Account Managers associated with book of business, oversee training and development, and evaluate performance
• Identify process improvements and service offerings which increase client satisfaction and/or reduce operating expenditures
• Avoidance of and resolution of issues impacting client, vendor, and member satisfaction
• Assist with creation and evaluation of new hire onboarding, training material and approach, and team upskilling and development
• Coach and support team through operational changes and personnel issues
• Work cross functionally with MedOne teams to improve learning and communication and foster a collaborative team-oriented environment

Requirements

A bachelor’s degree in business, marketing, or a related field, or equivalent experience in a PBM or related healthcare or benefits field. 5 years of direct account service experience, or demonstrated knowledge and skillset with MedOne. Intermediate knowledge of Microsoft Office products. Advanced problem-solving skills, including root cause analysis, evaluation of solutions, engagement of stakeholders, and ability to execute solutions effectively. Strong verbal and written communication skills with emphasis on clarity and concision, and the ability to alter approach to the audience. Strong ability to synthesize and analyze information from various sources to identify trends, opportunities, and risks.

Qualifications

Intermediate knowledge of Microsoft Office products. Advanced problem-solving skills, including root cause analysis, evaluation of solutions, engagement of stakeholders, and ability to execute solutions effectively. Strong verbal and written communication skills with emphasis on clarity and concision, and the ability to alter approach to the audience. Strong ability to synthesize and analyze information from various sources to identify trends, opportunities, and risks.

Skills

Intermediate knowledge of Microsoft Office products. Advanced problem-solving skills, including root cause analysis, evaluation of solutions, engagement of stakeholders, and ability to execute solutions effectively. Strong verbal and written communication skills with emphasis on clarity and concision, and the ability to alter approach to the audience. Strong ability to synthesize and analyze information from various sources to identify trends, opportunities, and risks.

Benefits

Competitive salary and bonuses that reward your performance. Comprehensive health, dental, and vision insurance + additional benefits. 401(k) with company match to secure your future. Generous paid time off and holidays. Opportunities for professional growth and development. A vibrant and collaborative work culture.

Pay

Salary

Schedule

Hours may vary within our normal business hours.

Benefits

Comprehensive health, dental, and vision insurance + additional benefits. 401(k) with company match to secure your future. Generous paid time off and holidays. Opportunities for professional growth and development. A vibrant and collaborative work culture.

Location

Hybrid in the Dubuque, IA area, Overland Park, KS area, or fully remote within the United States.

Employment Type

Full Time, Salary

Application

If you're enthusiastic about helping others and eager to join a dynamic team, we’d love to hear from you. Apply now and take the first step toward a rewarding career at MedOne! You can submit your application through our careers page. MedOne is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Job Offers are contingent on passing a background check and drug screen.