Strategic Account Director – Maintenance, Repair, and Operations

Responsibilities

• Achievement of annual revenue, margin, and share-of-wallet targets
• Development and execution of multi-year Strategic Account Plans
• Ownership of national pricing strategies, contracts, and program economics
• Forecast accuracy, pipeline management, and executive reporting
• Customer retention, satisfaction, and contract compliance
• Alliance with national strategy with regional and rep group execution
• Strategic & Commercial Leadership
• Lead long-term account strategy aligned to CFS Brands’ category and growth priorities
• Identify and execute category expansion, new program launches, and enterprise initiatives
• Serve as executive sponsor and escalation point for Strategic Accounts
• Lead QBRs and EBRs with distributor and customer leadership teams
• Partner with Finance to ensure margin discipline and profitability targets are achieved
• Manufacturer Representative & Field Leadership
• Provide clear direction, priorities, and expectations to Manufacturer Representative Groups
• Hold reps accountable to program execution, pricing discipline, and strategic initiatives
• Partner with Regional Sales Directors to ensure national strategies are executed consistently in the field and at the branch level
• Identify performance gaps and escalate rep performance issues when needed
• Ensure consistent messaging, value proposition, and go-to-market execution across regions
• Cross-Functional Leadership & Execution
• Act as the central point of coordination across Sales, Marketing, Product, Supply Chain, Finance, and Customer Service
• Lead cross-functional planning and execution for Strategic Accounts
• Resolve complex operational or service issues impacting Strategic Accounts
• Ensure internal teams are aligned to customer commitments and timelines

Qualifications & Expectations

• Bachelor’s degree required; MBA preferred
• 8–12+ years of experience in Strategic Account Management of MRO’s or currently work for an MRO: Fastenal, Grainger, MSC, Global Industrial
• Experience working within a manufacturer representative sales model strongly preferred
• High level of executive presence, accountability, and business acumen
• Advanced proficiency in Salesforce, Microsoft Excel, and Power BI