Strategic Account Director

Job Summary

The Strategic Account Director serves as a senior leader within the dedicated team responsible for managing and growing one of the company's most strategic and complex client relationships. Operating as the principal deputy to the Lead Account Executive, this individual plays a critical role in driving account strategy, commercial performance, operational excellence, and long-term customer success.

What You'll Do...

• Build trusted relationships across all levels of the client organization.
• Serve as a strategic advisor to customer stakeholders.
• Lead Executive Business Reviews (EBRs), QBRs, and governance meetings.
• Develop stakeholder engagement strategies.
• Act as client representative when the Lead Account Executive is unavailable.
• Develop and execute account strategy and growth roadmap.
• Identify opportunities to increase account penetration and value.
• Monitor revenue, profitability, service, and retention objectives.
• Develop account health assessments and executive recommendations.
• Protect, retain, and grow revenue.
• Support pricing strategies, proposals, renewals, and RFPs.
• Partner with finance on revenue and margin objectives.
• Cross-Functional Leadership:
• Coordinate sales, operations, finance, procurement, technology, and customer service resources.
• Drive accountability and internal alignment.
• Lead reviews, planning, status, and escalation meetings.
• Operational Excellence & Execution:
• Ensure flawless program execution.
• Monitor service delivery metrics.
• Drive continuous improvement initiatives.
• Risk Management & Escalation Leadership:
• Identify operational, financial, service, and relationship risks.
• Lead mitigation and recovery plans.
• Escalate critical issues appropriately.

Requirements

• 10+ years of experience in strategic account management, enterprise sales, customer success, operations leadership, or related leadership roles.
• Demonstrated success managing large enterprise relationships.
• Executive-level communication and influence skills.
• Strong business acumen and analytical capabilities.
• Experience leading cross-functional teams through influence.
• Preferred Experience:
• Strategic accounts exceeding $25M-$50M annual revenue.
• Complex multi-location customer programs.
• Printing, graphics, logistics, retail, fleet, manufacturing, or related industries.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off
• Short Term & Long-Term Disability
• Training & Development
• Wellness Resources