Strategic Account Director

About the role

Haymarket Media, Inc. is seeking a Strategic Account Director (company title: Director, Account Management) to join the Medical Communications Group team. This position is located in our New York, NY office on a hybrid work schedule; three (3) days in office depending on business needs. This is not a sales or business development position. The Director, Account Management is a strategic & executional lead, responsible for delivering exceptional client experiences and strong business outcomes from program start to finish. This role brings together client strategy, operational execution, and cross-functional teams to ensure priorities are clear, risks are anticipated, and programs are delivered seamlessly. The Director builds deep client expertise, strengthens strategic relationships, and creates a proactive, scalable approach to managing increasingly complex integrated media programs. The Director also mentors and oversees Junior Account Management talent, building a high-performing team and developing the next generation of account leaders.

Responsibilities

• Own the overall success of client accounts, serving as the central point of accountability for the client experience, program execution, and business outcomes from start to finish.
• Build deep client, agency, and industry expertise, understanding brand objectives, audiences, media strategies, and business priorities to ensure programs deliver against broader client goals.
• Translate client priorities into actionable plans, establishing clear ownership, timelines, and expectations and ensuring the right internal teams are engaged at the right time.
• Lead cross-functional execution across the account, coordinating internal teams, setting priorities, driving accountability, and ensuring seamless delivery.
• Mentor and oversee Junior Account Managers, providing guidance, feedback, and hands-on support while developing their skills, confidence, and ownership.
• Serve as the primary escalation point for complex client, campaign, and executional issues, driving timely resolution and proactively identifying risks that could impact delivery, revenue, or client relationships.
• Drive predictive, end-to-end execution by anticipating risks and dependencies and using clear project plans, timelines, critical paths, and communication frameworks to ensure integrated media programs launch on time, deliver in full, and meet client expectations.
• Orchestrate cross-functional execution across Sales, Finance, Marketing, Ad Operations, Media Strategy, Contracts, and other internal teams, creating clear accountability and maintaining alignment throughout the account lifecycle.
• Build scalable, efficient ways of working by developing SOPs, improving workflows, strengthening team structures and coverage, and reducing execution risk as the business and product portfolio grow.
• Use campaign performance, reporting, and client insights to inform optimization, demonstrate value, strengthen strategic partnerships, and identify opportunities to improve account outcomes.
• Partner with Sales, Media Strategy, and Contracts to identify incremental business opportunities and ensure commercial priorities remain connected to client needs and operational execution.
• Champion a team-agnostic, client-first culture, prioritizing the best outcome for the client and business while driving continuous improvement across account management and cross-functional collaboration.
• Update and maintain client contracts both externally and internally within Salesforce.
• Generate client facing performance reports.

Requirements

• Education: Bachelor’s degree in a related field of study including but not