Strategic Account Director

At GS1 US, employees at every level play a vital role and provide a meaningful voice on issues that affect consumers across the country. We are a small company with a world-class culture and make a huge impact on the way the world does business.

About the role

As a Strategic Account Director, you will join a dynamic organization that is constantly innovating. You will formulate, execute, and oversee aligned account strategies with the objective of cultivating robust, extensive, and enduring relationships with identified accounts. The primary aim is to align account and GS1 US strategies, secure subscription renewals, upgrades, and substantial new business revenue gains. This role offers a hybrid work culture in a high-performance company that invests in its employees.

Responsibilities

• Provide strategic account management to key customer accounts (individual or groups of customers) to ensure products, solutions, and services support and drive short-term and long-term customer business objectives.
• Act as the liaison between key customers and functional areas/business teams, helping to identify and resolve account issues (billing, customer service, merger & acquisition activities).
• Manage assigned accounts and develop and implement effective strategies to win and maintain their business.
• Develop and execute account strategies.
• Lead regular account reviews to ensure relevance and impact of key account strategies.
• Develop, maintain, and enhance high, wide, and deep relationships with assigned key accounts.
• Provide ‘one face to the customer’ for GS1 US.
• Advocate the adoption of standards in the appropriate industry.
• Coordinate and consult with internal matrix partners to deliver the right solution(s) to solve specific customer problems and achieve customer business objectives.
• Identify solution enhancements or innovations to best serve and anticipate customer/industry needs.
• Identify and resolve account issues (billing, customer service, merger & acquisition activities).

Requirements

• 10+ years of solutions and global sales experience.
• 5+ years of experience in industries related to key customer industries: Marketplaces, CPG/FMCG Grocery, Retail Apparel, General Merchandise, Healthcare, and Foodservice.
• Proven ability to identify, negotiate, and close large sales, including commercial contracts.
• Strong executive presence and ability to establish, sustain, and influence executive relationships and decision-making.
• Ability to actively listen to customer needs, interpret those needs into a requirement set, and creatively deliver a solution for resolution.
• Strategic thinker with the ability to link industry adoption efforts to key account planning.
• Excellent relationship builder, both one-on-one and one-to-many, internally and externally.
• Ability to resolve customer business challenges using a solutions-oriented approach.
• Experience functioning as an effective change agent within an organization.
• Knowledge and proven experience of Miller Heiman Strategic Selling.

Skills

• Multi-Domain Knowledge (preferred) in CPG/FMCG Grocery, Retail Apparel, General Merchandise, Healthcare, Foodservice, and other industry verticals.
• Ability to identify key interdependencies between internal functional organizations and decision-makers.
• In-depth supply chain and operational knowledge, including business process design capability.
• Astute time management skills.
• Key account management experience.
• Boundary-spanning effectiveness; ability to get things done across multi-functional areas.

Benefits

• Health (medical, prescription, dental, vision) – effective immediately.
• 401(k) with Employer Safe Harbor and Profit Sharing Contributions – effective immediately.
• Short and Long-Term Disability Coverage.
• Mental Health and Wellbeing (6 employer-sponsored therapy and coaching sessions).
• Individual Wellness Platform.
• Paid Parental Leave.
• Generous PTO and Company Paid Holidays.
• LinkedIn Learning.
• Tuition Reimbursement.
• Kudos (employee recognition and engagement platform).
• Catered Lunches 2x/week on in-office days.

Pay

Salary range of $125,000 to $155,000. This position qualifies for participation in our annual employee bonus program.